ABI Document Support Services · 2 days ago
Manager, Production
Tomball, TX
Full-time
Onsite
Mid LevelABI Document Support Services is seeking a Production Manager to improve product quality and productivity. The role involves setting productivity goals, managing workflow, and overseeing staff performance while ensuring compliance with company policies and employment laws.
Financial Services
Responsibilities
Set productivity goals for each position with the support of the Director of Operations
Ensure agreed upon changes and enhancements are communicated with all employees
Process digital files as needed
Respond to all departments’ emails concerning status and movement of records within the department
Status all work in computer system as required
Maintain and organize work flow
Maintain confidentiality of files received
Communicate all problems to direct Director of Operations
Make CDs of files as required
Maintain printing
Order and maintain office supplies via tracking to ensure all supplies ordered are received
Perform all other duties as assigned by management
Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws
Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards
Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary
Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed
Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees
Creating and implementing plan to meet department’s goals and metrics based on workload and client needs
Communicating change effectively and supporting those affected by change
Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management
Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management
Qualification
Required
High school diploma or equivalent required
Ability to implement operational changes quickly and thoroughly
Must be a qualified typist with a minimum of 25 W.P.M; knowledge of 10-Key a plus
Must have good understanding of the organization's goals and objectives
Must be highly self-motivated and directed
Ability to absorb new ideas and concepts quickly
Must have good analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks
Must have solid attention to detail to ensure accuracy of information is critical
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
Preferred
Some college desired but not required
Prior computer, data entry, medical, legal or insurance claims office is helpful but not required
Company
ABI Document Support Services
ABI is a national provider of record retrieval, document management and electronic summary services to the property and casualty insurance.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-01-13Acquired
Company data provided by crunchbase