Rakuten · 3 weeks ago
Client Launch Implementation Specialist
New York, NY
Full-time
Onsite
Entry, Mid Level
$72K/yr - $124K/yr
2+ years expRakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals and businesses. The Client Launch Implementation Specialist will serve as the primary point of contact for clients during the onboarding to post-launch lifecycle, ensuring effective communication and technical implementation to enhance the customer experience.
E-CommerceElectronicsFinTechInternetPayments
Responsibilities
Serve as the primary point of contact for clients through the onboarding to post-launch lifecycle, to ensure marketing and technical launch tasks are executed in a timely manner
Facilitate communication between clients, internal teams, and external stakeholders, ensuring that relevant information is shared effectively to provide a smooth transition from prospect to active advertiser
Create and/or organize the development of advertisers’ marketing materials
Set clear expectations and advocate for most effective implementation solution based on the campaign goals and available Rakuten Advertising technology & partnerships
Assist new & existing clients with Rakuten Affiliate Network technical implementation, including technical exploration meetings, sharing implementation instructions, confirming technical set up, tracking testing & validation
Manage post-launch tracking inquiries, to maintain tracking integrity and protect revenue
Learn and understand the full capabilities of Rakuten Advertising tools and technologies and relevant industry consumer privacy tools
Maintain an ongoing focus on delivering an exceptional customer experience, ensuring that clients’ needs are met and exceeded throughout the campaign launch
Ensure that the client launch status is up to date and all teams have visibility through project management software
Analyze & improve the client launch process where opportunity exists or business needs change
Advocate for process improvements that benefit the overall client experience and contribute to the efficiency of campaign launches
Create and Maintain launch process documentation and define best practice guidelines to support the client’s lifecycle and internal team’s workflows
Qualification
Required
Candidate will have a minimum of 2-3+ years' experience in digital marketing, online advertising, or technical support, with a focus on client-facing roles, campaign management, and technical implementation including coding, testing/QA, and troubleshooting
Ability to liaise between internal cross-functional teams and external clients on a day-to-day basis
Able to translate client requirements into technical specifications
Ask questions pro-actively to confirm clear requirements on both sides
Understands the impact of decisions on Company's short and long-term goals
Experience with any web programming language: ASP, PHP, Java (Specifically JS), etc
Experience with databases, shopping carts, SQL, FTP, RSS/XML feeds
Solid familiarity with the internet marketing practices & technologies and web enabled communications (chat, email, Instant Message)
Strong verbal, written, presentation & relationship-building skills - internal/external
Demonstrated problem solver and ability to handle unique customer requests
Strong project management skills; Can work independently and as part of a team
Excellent time management, follow-up, and organizational skills. Attention to detail is priority
Must be able to quickly develop facility with proprietary software to manage and review client tracking activity
You are fluent in English
Familiar with digital marketing and basic concepts of affiliate marketing
Experience in JavaScript & HTML
Experience in PHP, NodeJS and SQL
Experience in web development and cookie tracking skills
Experience with automation tools and platforms, including AI/ML-driven solutions
Strong knowledge in web analytics, tracking and reporting
Comfortable troubleshooting tracking code
Solid proficiency in Microsoft Office Suite – Word, Excel, and PowerPoint for client-ready reports & presentations
Preferred
Bachelor's degree in Marketing, Computer Science or Engineering preferred
Knowledge of ad tag management platforms and e-commerce solutions is considered a huge plus
Knowledge of mobile & online to offline advertising concepts & tracking methods is considered a huge plus
Benefits
Discretionary bonus
Health
Vision
Dental insurance
401k matching
PTO
Volunteer Time Off (VTO)
Other employee benefits
Company
Rakuten
Rakuten is a provider of e-commerce, fintech, digital content, and communications products and services.
10001+ employees
H1B Sponsorship
Rakuten has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (8)
2022 (19)
2021 (15)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$7.27BKey Investors
Japan Post Holdings
2025-10-17Post Ipo Debt· $546.3M
2024-12-05Post Ipo Debt· $550.22M
2024-04-04Post Ipo Debt· $1.98B
Leadership Team
Mickey Mikitani
Founder, Chairman & CEO
K
Kentaro Hyakuno
Director, Executive Vice President & COO
Recent News
2026-01-09
Deccan Chronicle
2025-12-25
Company data provided by crunchbase