NYC Taxi & Limousine Commission · 1 month ago
Licensing Specialist
Queens, NY
Full-time
Onsite
Entry Level
$44K/yr - $51K/yr
1+ years expThe New York City Taxi and Limousine Commission (TLC) is responsible for oversight of the for-hire vehicle industries in New York City. They are seeking a Licensing Specialist to improve the licensing process by providing excellent customer service and enhancing internal operations through technology.
Government Administration
Responsibilities
Reviewing and processing applications and payments in strict accordance with standard operating procedures
Verifying applicant information using systems such as TAMIS, NAU/TLCUP, and DMV to ensure accuracy
Updating systems and performing data entry
Notifying applicants and licensees of invalid applications or missing documentation
Serving as a point of contact for licensees, applicants, and external and internal customers by handling inquiries via telephone, email, and in person
Troubleshooting and escalating issues in a professional and timely manner
Responding to inquiries within 48 hours while maintaining a professional, customer-focused attitude
Qualification
Required
Candidates must currently be serving in a permanent Clerical Associate civil service title to apply or have taken and passed the Associate Investigator civil service exam
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Preferred
Experience conducting comparable back office and customer service work, preferably in local government
Strong interpersonal and teamwork skills
Ability to adapt to a fluid work environment and changing needs and priorities
Background in implementation of re-engineering or innovation initiatives
Strong analytical skills
Skilled in effective, clear and persuasive oral and written communications
Strong computer and technical skills including but not limited to MS, Word, Excel, PowerPoint, and Access
Company
NYC Taxi & Limousine Commission
Created in 1971 by Local Law No.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amit Agarwal
Chief Information Officer
Elsa Marte Hampton
Chief Equity & Inclusion Officer
Company data provided by crunchbase