Salesforce · 9 hours ago
Director/Sr Director of Product Management, Agentforce IT Service
Bellevue, WA
Full-time
Hybrid
Lead/Staff, Director/Executive
$212K/yr - $352K/yr
5+ years expSalesforce is the #1 AI CRM, aiming to drive customer success through innovation and technology. The Director/Sr Director of Product Management for Agentforce IT Service will be responsible for driving product adoption, engaging with customers, and representing Salesforce as a product expert. This role requires collaboration with cross-functional teams to meet business objectives and enhance customer success.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Drive product adoption of Agentforce Service through the creation of scalable processes and assets
Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA
Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media
Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)
Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service
Feed strategic customer requirements into the Product team
Drive resolution of strategic customer requests
Qualification
Required
5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management
Experience presenting to C-suite executives
Strong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions
Experience in gathering and transforming customer needs into product requirements and operational solutions
B.S. degree (Computer Science, MIS or related degree preferred)
High energy and passion for the job
Preferred
Experience building and implementing service solutions
Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications
Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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