Mercedes-Benz of El Cajon ยท 2 weeks ago
Service Business Development Center (BDC) Representative
El Cajon, CA
Full-time
Onsite
New Grad, Entry Level
0+ years expMercedes-Benz of El Cajon is seeking a Service Business Development Center (BDC) Representative. The representative will handle incoming service inquiries, provide administrative support, and ensure customer satisfaction through effective communication and coordination.
Automotive
Responsibilities
Follow up with prospective customers in response to their email on our website
Coordinates questions and issues with the appropriate department personnel
Provides administrative assistance as needed
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
Receive all inbound service calls and coordinate schedules of service advisors and service appointments
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
Continually learn about product updates, features, accessories, inventory and their benefits to the customer
Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers
Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals
Provide service management information by completion reports
Attend service meetings and training sessions as required
Follow all company policies and procedures
Performs other duties as assigned
Qualification
Required
High school diploma or GED required
Excellent telephone, writing and typing skills
Strong computer and internet skills, including Microsoft Office suite
Must be able to work weekends
Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude
Must have the drive, passion and confidence to be successful
A desire and ability to work in a performance and process driven environment
Excellent customer satisfaction skills
Strong organizational and time management
Professional appearance and work ethic
Self-starter and self-motivator
Preferred
Some post-secondary education or training
Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
Working knowledge of automotive sales/service
No experience required (Automotive BDC Service experience preferred)
3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
Some post high school education or training preferred
Internet Sales experience a PLUS!
Bilingual a PLUS!
Benefits
Health
Dental
Vision
Life
401K
Health & Wellness Program
Community involvement
Company paid vacation
Holidays
Company
Mercedes-Benz of El Cajon
Mercedes-Benz of El Cajon is an OREMOR Automotive Group dealership.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase