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Akron Children's · 2 hours ago

Patient Service Representative Urgent Care

Hudson, OH

Part-time

Onsite

New Grad, Entry Level

Akron Children's is a healthcare provider seeking a Patient Service Representative for their Urgent Care facility. The role involves providing business, financial, and appointment-related services to ensure a positive patient experience.

Health Care

Responsibilities

Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc

Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor

Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources

Manages third-party payors and collection of co-pays

Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc

Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member

Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines

Ensure overall department appearance including the cleanliness of the work area and waiting room as needed

Participates in clerical and administrative cross coverage efforts as needed

Ensure HIPAA compliance is followed

Other duties as required

Qualification

Healthcare experienceComputerized schedulingMedical terminologyMicrosoft OfficeBasic math skillsInterpersonal skillsOrganizational skills

Required

Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required

Education: A high school diploma or equivalent is required

Preferred

Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred

Experience working in a healthcare environment is preferred

Experience in computerized scheduling system preferred

Knowledge of medical terminology preferred

Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility

Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments

Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred