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Numotion · 3 weeks ago

Customer Care Coordinator - Order Experience I

McAllen, TX

Full-time

Onsite

Entry Level

1+ years exp

Numotion is the nation's leading provider of Complex Rehabilitation Technology, improving the lives of people with disabilities. The Customer Care Coordinator will manage new equipment requests, determine reimbursement eligibility, and ensure timely service provision while enhancing customer satisfaction.

Customer ServiceMedical

Responsibilities

Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion

Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding

Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps

Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times

Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible

Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests

Meets all set productivity and performance standards

Participates in New Equipment department initiatives to continually improve department results

Other duties as assigned by manager

Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission

Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations

Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management

Qualification

Customer service experienceService order processingComplex rehab equipment knowledgeDurable medical equipment experienceListening skillsMS Office knowledgeBilingual - Fluent SpanishCommunication skillsOrganizational skillsProblem-solving skills