Senior Desktop Support Specialist jobs in United States
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Auxis · 2 hours ago

Senior Desktop Support Specialist

positionDenver County, CO
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

Auxis is seeking a Senior Desktop Support Specialist to serve as the primary Level 2 desktop support resource for an assigned client. This role involves managing desktop support operations, troubleshooting complex issues, and ensuring high service quality in a mixed Windows and Mac environment.

ConsultingInformation Technology

Responsibilities

Act as the primary and single point of contact for desktop and end-user support for the assigned client
Provide L2 support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve complex issues related to hardware, software, and operating systems
Deliver remote support using approved remote access tools
Troubleshoot advanced connectivity issues, including LAN, Wi-Fi, VPN, and authentication-related problems
Provide support for identity and access management systems, including SSO and MFA
Work directly under the guidance of the Client’s Director of IT
Manage onboarding, role changes, and offboarding processes from an IT perspective
Maintain endpoint security, antivirus, and patching standards
Ensure high levels of customer satisfaction and service quality
Develop, maintain, and enforce desktop support SOPs
Maintain accurate IT asset inventories
Coordinate with vendors for hardware warranties, repairs, and replacements
Monitor desktop environment performance and recommend improvements
Lead endpoint re-imaging, repurposing, and disposal activities
Support audiovisual and conferencing setups as needed
Participate in technology improvements and client-driven initiatives
Proactively identify risks, gaps, and improvement opportunities within the client environment

Qualification

Level 2 Desktop SupportHardware TroubleshootingActive Directory AdministrationITIL FrameworkNetworking SkillsCustomer Service SkillsIT Ticketing SystemsMacWindows SupportCommunication SkillsInterpersonal Skills

Required

Fluency in English (oral and written; B2+ or above)
Minimum 3–5 years of technical support experience, including escalation and resolution of complex issues
Proven experience working as a Level 2 (L2) Desktop Support resource
Ability to work independently as the sole support resource assigned to a client
Strong knowledge of the ITIL framework and IT best practices
Intermediate to advanced networking skills
Advanced knowledge of hardware troubleshooting and maintenance
Proficiency with on-premises Active Directory administration
Experience supporting Mac and Windows environments
Flexibility to adjust work schedules to meet client needs
High school diploma required
Excellent communication, interpersonal, and customer service skills
Experience using IT ticketing systems for incident and request tracking

Preferred

Bachelor's degree or relevant certifications are a plus

Company

Auxis

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Auxis is a management, consulting and outsourcing company, specialized in helping senior executives and their teams.
dateFounded in 1997
location
Fort Lauderdale, Florida, USA
people-size1001-5000 employees
web-link
http://www.auxis.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-07-29Acquired

Leadership Team

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Alvaro Prieto
Co-Founder and Senior Managing Director, Technology Services
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Recent News

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Company data provided by crunchbase