IT Help Desk Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Lakeshirts ยท 3 weeks ago

IT Help Desk Technician

positionDetroit Lakes, MN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $24/hr

Lakeshirts is a leading screenprinting manufacturer in the U.S. seeking a proactive Help Desk Technician to join their IT team. The role involves providing first-level technical support, troubleshooting hardware/software issues, and ensuring consistent technical operations across the company.

ApparelFashionManufacturingPrintingRetail

Responsibilities

Provide first-level technical support via phone, ticketing system, email, or in-person
Diagnose and resolve issues related to workstations, laptops, printers, mobile devices, and peripherals
Assist with software installation, updates, configuration, and troubleshooting
Maintain accurate documentation of support requests and resolutions
Escalate complex problems to higher-level IT staff when necessary
Support user onboarding, including account creation, hardware setup, and orientation
Help maintain inventory of IT equipment
Assist with basic network troubleshooting (Wi-Fi, connectivity, login issues)
Communicate clearly with staff at all technical levels
Uphold high standards of customer service and professionalism

Qualification

Technical supportWindows OSMicrosoft 365Hardware troubleshootingCustomer serviceCommunication skillsProblem solving

Required

Provide first-level technical support via phone, ticketing system, email, or in-person
Diagnose and resolve issues related to workstations, laptops, printers, mobile devices, and peripherals
Assist with software installation, updates, configuration, and troubleshooting
Maintain accurate documentation of support requests and resolutions
Escalate complex problems to higher-level IT staff when necessary
Support user onboarding, including account creation, hardware setup, and orientation
Help maintain inventory of IT equipment
Assist with basic network troubleshooting (Wi-Fi, connectivity, login issues)
Communicate clearly with staff at all technical levels
Uphold high standards of customer service and professionalism
Familiarity with hardware troubleshooting and device setup
Ability to manage multiple requests and prioritize effectively
Excellent communication and interpersonal skills
Strong desire to learn and grow within the IT field

Preferred

2-year degree in Information Technology, Computer Science, or related field
Previous IT support/help desk experience
Basic understanding of Windows OS, Microsoft 365, and common business applications

Benefits

Comprehensive insurance benefits
Up to 22 paid days off in the first year
Profit sharing
A 401(k) plan
Unique perks like an onsite cafeteria
A relaxed dress code

Company

Lakeshirts

twittertwittertwitter
company-logo
Lakeshirts is a company that provides custom garment and apparel printing services to customers in the resort and college markets.
dateFounded in 1984
location
Detroit Lakes, Minnesota, USA
people-size501-1000 employees
web-link
http://lakeshirts.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Carlson Private Capital Partners
2020-01-15Private Equity
2019-01-01Private Equity

Leadership Team

leader-logo
Eric Flyen
Chief Financial Officer
linkedin

Recent News

Twin Cities
Business people: Jenna Ray named to lead GiveMN
2025-06-30
The Business Journals
Minnesota has 81 fast-growing companies on this year's Inc ...
2023-12-22
Frazee Forum
Frazee-Vergas Forum Oelfke takes over Youth Coordinator ...
2023-12-22
Company data provided by crunchbase