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Clipboard · 3 weeks ago

Billing Representative

United States

Full-time

Remote

New Grad, Entry Level

Clipboard is a fast-growing Series C marketplace that connects workplaces and professionals through an app-based platform. The Billing Representative is responsible for ensuring timely payments from workplaces and collaborating with various internal teams to resolve any payment issues.

Health CareMarketplaceMedical

Growth Opportunities

Responsibilities

Monitor accounts to identify outstanding debts

Review previous data for each debt or bill

Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues

Identify the root cause of non-payment

Resolve billing concerns

Report on collections update and accounts receivable status

Communicate with the sales department to maintain accurate and updated information on client contract and other information

Maintain a logs of calls and record any payment updates from the customer

Receive new workplace assignments to start contacting the customer to set the relationship up for success, including simply introducing yourself and collect the right information

Identify critical accounts and endorse them to managers as needed for proper escalatory measures

Build relationships with the workplaces (properly set expectations about our billing policy, explain NET & Dispute Terms, etc.)

Build out SMART action plans for delinquent accounts

Aim to have a 95% collection rate on a quarterly basis

Qualification

Professional communicationAttention to detailProblem-solving skillsCustomer relationship buildingNegotiating skillsStress managementMath proficiencyGoogle DriveSlackSalesforceSoft phone softwareActive listeningAdaptability

Required

Professional and clear communication (verbal and written)

High attention to detail

Comfortable with math and data

Strong judgment in customer-facing decisions and live interactions

Mileage for feedback (high 'coachability')

Ability to build relationships with customers

General professional hygiene (e.g., always on time, follows through on commitments, etc.)

Active listening

Negotiating skills

Patience and stress management

Problem-solving and critical thinking skills

Quick adaptability to changes

Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively

No specific degree required—we care about what you can do, not just what's on your résumé

A reliable laptop/desktop (no Chromebooks or Linux OS)

Minimum 20 Mbps wired internet connection

Wired headset for clear communication

A quiet, distraction-free workspace

Stable power and internet connectivity

Preferred

experience with Google Drive suite

experience with Slack

experience with Salesforce

experience with soft phone softwares like Amazon Connect

Benefits

100% Remote – Always. Work from anywhere in the world.

Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

Opportunity to make a significant impact with our workplace customers