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Cherokee Federal · 5 hours ago

Unified Communications Administrator

Washington, DC

Full-time

Onsite

Senior Level

$150K/yr - $175K/yr

5+ years exp

Criterion Systems, part of Cherokee Federal, is seeking a Unified Communications Administrator to support the Enterprise Communications Services 3 program. The role involves coordinating with NOC and Operational staff to solve complex support problems and implementing platform upgrades.

GovernmentNon ProfitProfessional ServicesPublic Relations

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform System upgrades and IAVA patches to Cisco Unified Call Manager

Perform inventory asset management and accountability functions

Perform IOS Upgrades

Draft Standard Operating Procedures (SOP) for UC operations

Troubleshoot systems failures and accessibility problems

Monitor system performance and track usage

Make recommendations that enhance efficiencies for UC monitoring, management, and overall operations

Utilize experience and knowledge articles to understand/implement potential workarounds

Update knowledge articles and handles "how to" questions

Support UC KM management by entering solutions into the Solutions database

Participate in engineering designs/decisions supporting technical refresh of components directly impacting mission success

Lead UC implementation, installation, and technical refresh projects within a site or locale

Work independently with general limited supervision

Perform UC ticket resolution. Responsibilities for UC ticket closure across UC OPS staff to include: + Complete initial categorization of Service Requests (type, sub-type, location device, priority, etc.) + Use administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems. + Routing Service Requests to the appropriate organization required for incident resolution. + Perform root cause analyses. Depending on Root Cause escalates to Engineering for potential design issues. + Completes problem resolutions associated with incident ticket(s)

May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services

Performs other job-related duties as assigned

Qualification

TS/SCI clearanceIAT II CertificationCisco Unified Call ManagerRoot cause analysisIndependent problem solvingEngineering acumenTicket resolution

Required

Active TS/SCI security clearance with willingness and ability to obtain a Counterintelligence polygraph

Years of experience with one of the following: High School/GED plus eleven (11) years of relevant experience, Associate degree plus nine (9) years of relevant experience, Bachelor's degree plus seven (7) years of relevant experience, Master's degree plus five (5) years of relevant experience, PhD plus three (3) years of relevant experience

IAT II Certification

Demonstrates innovative engineering acumen for improvements to site, location, or enterprise performance

Ability to function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations

Must pass pre-employment qualifications of Cherokee Federal

Benefits

Medical

Dental

Vision

401K

Other possible benefits as provided

Company

Cherokee Federal

Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly build innovative solutions.

Founded in 1969

Tulsa, Oklahoma, USA

5001-10000 employees