e3 Diagnostics ยท 8 hours ago
Service Administrative Assistant
Greater Cleveland
Full-time
Onsite
Entry Level
1+ years expe3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. They are seeking a Service Administrative Assistant to manage equipment repairs and calibrations while fostering effective communication with stakeholders and providing excellent customer service.
Health CareMedical DeviceRetail
Responsibilities
Schedule customers for calibration appointments, installations, routine service, and emergency repairs
Partner with Sales Admin to support the customer
Provide technicians with pertinent information related to service calls
Responsible for confirming technician appointments
Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders
Review and submit all service calls for invoicing, ensuring POs when needed, no pricing errors and the job does/does not require any follow-up appointments
Schedule, coordinate, and track all in-house and manufacturer repairs
Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names and email addresses
Maintain files; ensuring all service paperwork is filed correctly and accessible as needed
Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly
Serve as local office contact for receiving and shipping of parts
Support new prospect/customer initiatives
All other duties as assigned
Qualification
Required
Team player with a positive attitude
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and to delegate them when appropriate
Strong analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Ability to foster a collaborative and efficient work environment
Proficient with Microsoft Office Suite or related software
Knowledge of Salesforce and Navision or other ERP system
Must be at least 18 years of age
High school diploma or equivalent
At least one-year-related administration experience required
Previous customer service experience
Benefits
Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts
Employee Perks (tech discount)
Company
e3 Diagnostics
e3 Diagnostics provides audiology equipment sales and service solutions.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase