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WRMC, Inc. · 2 weeks ago

PT - Overnight Front Desk/Concierge - Downtown Austin

Austin, TX

Part-time

Onsite

New Grad, Entry Level

$24/hr - $24/hr

Worth Ross Management Company is an award-winning industry leader in HOA management. They are seeking a self-motivated and detail-oriented individual for the Overnight Front Desk/Concierge role, responsible for welcoming residents and guests, managing access to the building, and providing exceptional customer service.

ConstructionLifestyleReal Estate

Responsibilities

Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members

Identifies and clarifies the residents' needs and desires. Answers questions and provides solutions

Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management

Assists residents in scheduling access for authorized vendors to provide services within units

Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential

Able to understand and react quickly and effectively to any emergency

Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager

Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

Accurately maintains daily shift notes into Building Link system

Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits

Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate

Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests

Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge

Qualification

Customer serviceConcierge experienceCommunication skillsMS Office proficiencyMulti-taskingEmergency responseInterpersonal skillsProblem-solvingFlexibilityOrganizational skills

Required

Experience working as Concierge/Front desk at Hotel/Residential settings

Strong customer service, communication, and interpersonal skills are required

Effective written and verbal communicator. Multiple language fluency is desirable

Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e-mail

Able to operate standard office equipment, including fax machine, copier, telephone, etc

Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects

Highly motivated and able to work independently

Performs other duties and responsibilities consistent with the position as assigned by the General Manager, Assistant General Manager, or Lead Concierge

Physical demands include the ability to lift 30-50lbs

Ability to actively stand, walk, lift, and carry for extended periods of time

Ability to work at a personal computer, as well as talking on the phone, for extended periods of time

Ability to navigate the building quickly and easily as required to meet job functions

Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately

Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building

Ability to respond to emergencies promptly

Communicate, receive, and exchange ideas and information using both spoken and written word

Company

WRMC, Inc.

Serving Communities with Sophistication, Integrity, and Resourcefulness At WRMC, we know communities are not just buildings – they are the people who live, work, and thrive in them.

Founded in 1989