Accelerated Global Solutions · 16 hours ago
Senior Cargo Claims Specialist
New Hyde Park, NY
Full-time
Onsite
Senior Level
5+ years expAccelerated Global Solutions is seeking a meticulous and proactive Senior Cargo Claims Specialist to manage and resolve cargo claims for both import and export shipments. The role involves overseeing the entire claims lifecycle, ensuring compliance with regulations, and effectively communicating with clients and carriers.
Transportation/Trucking/Railroad
Hiring Manager
Patricia V.
Responsibilities
End-to-End Claims Management: Manage the entire claims process for both import and export shipments, including filing, acknowledgment, investigation, negotiation, and recovery
Investigation & Analysis: Conduct thorough investigations into claims of loss, damage, or delay. This includes reviewing documentation (BOL, POD, invoices, packing lists, photos), determining the root cause, and establishing liability
Liability Assessment: Apply knowledge of carrier tariffs, contracts, and international conventions (e.g., CMR, Hague-Visby Rules, Montreal Convention) to accurately assess carrier and company liability
Client Communication: Serve as the primary point of contact for clients regarding claim status, providing professional and empathetic communication, and setting clear expectations
Carrier & Insurance Liaison: Negotiate and correspond with carriers, underwriters, and insurance companies to secure claim recoveries and settlements in a timely manner
Data & Trend Analysis: Maintain accurate and detailed claim records in the company's database. Identify trends in claims data to report on root causes and recommend proactive loss prevention measures to operational teams
Compliance & Procedure: Ensure all claims are handled in strict compliance with company policies, TSA regulations (for air cargo), FMCSA regulations (for trucking), and other relevant national and international standards
Qualification
Required
Minimum of 5 years of hands-on experience in cargo transportation, with demonstrable experience in both import and export operations
In-depth knowledge of incoterms (2020), bill of lading terms, and standard trading conditions
Strong understanding of liability principles under various modes of transport (Air, Ocean (FCL/LCL), Truck, Rail)
Familiarity with international regulations such as the Carriage of Goods by Sea Act (COGSA), Warsaw/Montreal Convention, and CMR Convention
Proven experience in investigating, negotiating, and settling complex claims
Proficiency with logistics software (e.g., CargoWise, Magaya, etc.) and the Microsoft Office Suite, particularly Excel
Company
Accelerated Global Solutions
Accelerated Global Solutions delivers seamless logistics, transportation, warehousing, and global freight solutions with expert precision and a worldwide network.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-09-12
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