REMAX ยท 2 weeks ago
Desktop Support Engineer II
United States
Full-time
Remote
Mid Level
$71K/yr - $82K/yr
3+ years expRE/MAX is a leader in the real estate industry, seeking a highly motivated and experienced Desktop Engineer II. The role focuses on supporting, configuring, and administering critical systems and applications, while ensuring excellent relationships between the support team and customers.
Commercial Real EstateFranchiseProperty ManagementReal Estate
Responsibilities
Deliver advanced and professional technical troubleshooting and problem-solving solutions for corporate customers
Troubleshoot, resolve, and document end-user help requests for desktops, laptops, and printers
Responsible for anti-virus software management, threat assessment, and remediation
Implement and administer security audits and vulnerability scanning
Configure and manage user accounts in Active Directory and Exchange
Test, plan, and deploy software and OS updates
Build and perform system images and application packages for macOS and Windows systems
Design, engineer, and deploy new workstation solutions and enhancements
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improvements
Create and maintain documentation as it relates to workstation architecture
Update requests in the ticket system to include customer contact information, work logs, and knowledge base
Research software and system products
Other duties and projects as assigned
Qualification
Required
3+ years of relevant work experience in a Tier 2 desktop support role
3+ years of advanced End-User Device Management and Troubleshooting
3+ years of experience in managing macOS
3+ years of experience in managing Windows OS
3+ years of JAMF experience
Experience troubleshooting standard hardware issues and running diagnostics
Experience installing, troubleshooting, and maintaining peripherals
Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
Proven experience with workstation system planning, security principles, and general software management best practices
Proven experience in overseeing the design, development, and implementation of computing systems, applications, and related products
Develop and improve processes for repeatable implementation, customizations, and/or maintenance around hardware maintenance
Ability to prioritize and execute tasks in a high-pressure environment
Solid project management skills
Excellent written, oral, and interpersonal communication skills
Experience working in a team-oriented, collaborative environment
Preferred
ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred
Benefits
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Annual bonus/merit opportunity
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Mentorship program
Employee Resource Groups
Community Engagement
Diversity, Equity, and Inclusion
Parenting
Remote
Women at RE/MAX
Company
REMAX
As one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories.
201-500 employees
H1B Sponsorship
REMAX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-10-02IPO
2010-01-01Private Equity
Leadership Team
Cesar Duran
Owner
Recent News
HousingWire.com
2025-11-19
2025-11-19
2025-11-19
Company data provided by crunchbase