Computer World Services Corp. (CWS) · 5 hours ago
Program Manager
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
$134K/yr - $158K/yr
8+ years expComputer World Services Corp. (CWS) is seeking a Program Manager to serve as the Contractor’s authoritative representative for all programmatic, contractual, and operational matters. The role is responsible for the overall performance, quality, and delivery of contract services, ensuring alignment with customer requirements and effective communication with Government stakeholders.
ComputerInformation TechnologySoftwareVirtual Reality
No H1B
U.S. Citizen Only
Responsibilities
The Program Manager performs day-to-day management of contract operations, potentially involving multiple locations, task areas, and personnel. Key responsibilities include:
Contract Leadership & Governance
Serves as the Contractor’s single Program Manager and primary interface with the Government CO, COR, customer agency representatives, and senior management personnel
Ensures overall contract performance, including service delivery, adherence to the Performance Work Statement (PWS), and achievement of all SLAs
Formulates, enforces, and continuously improves work standards, policies, operational procedures, and quality measures
Assigns schedules, reviews work discrepancies, and ensures Contractor personnel follow established policies, objectives, and organizational goals
Responsible for all staffing decisions, including onboarding, task assignments, performance feedback, and maintaining adequate staffing levels to meet contractual requirements
Oversees the tracking, management, and accountability of government-furnished equipment (GFE) both onsite and offsite
Program Management & Reporting
Develops, maintains, and implements a comprehensive Program Management Plan (PMP) outlining organizational structure, communication protocols, risk management, quality assurance, performance monitoring, and escalation procedures
Provides weekly status reports, program dashboards, and key performance metrics to Government stakeholders
Participates in and facilitates regular management meetings, reviews, and briefings to communicate status, risks, issues, and improvement opportunities
Ensures quality of all deliverables and services through structured quality reviews, audits, and continuous process improvement
Financial and Risk Management
Manages all financial aspects of the program including budgeting, forecasting, invoicing, burn rate tracking, and variance reporting
Identifies, evaluates, and mitigates program risks, and implements risk response strategies
Service Delivery, Operations & Change Management
Organizes, directs, and coordinates planning and production of all contract support activities
Ensures effective delivery of all IT support services, including enterprise applications, network services, communications systems, cybersecurity requirements, and end-user support
Applies federal IT standards, including information security, configuration baselines, and operational best practices
Utilizes the customer’s Change and Release Management process to coordinate changes, communicate impacts, and ensure controlled implementation
Maintains internal processes that align with industry performance standards, quality frameworks, and customer-specific requirements (e.g., CMMI, ITIL, PMLC methodologies)
Internal Coordination & Corporate Responsibilities
Coordinates with internal corporate teams for staffing, budgeting, recruitment, compliance, and organizational reporting
Maintains internal documentation and ensures corporate processes support program delivery
Drives operational excellence and fosters a culture of continuous improvement
Qualification
Required
Bachelor's degree in a related field
Minimum of eight (8) years of experience in project management or a related field
At least five (5) years of experience in IT service/support operations or related disciplines
Demonstrated leadership experience managing personnel across multiple functional areas
Proficiency with Microsoft Office and other automated tools for reporting, analysis, and communication
Strong understanding of IT services, networking concepts, communication systems, and federal security standards
Experience supervising technical personnel and coordinating operational tasks
ITIL v4 Foundations certification
Excellent written and verbal communication skills
Ability to obtain Public Trust clearance
Preferred
Project Management Professional (PMP) certification
Experience with Project Management Lifecycle (PMLC) methodologies
Experience with Capability Maturity Model Integration (CMMI) frameworks
Experience delivering IT services in complex enterprise or federal environments
Company
Computer World Services Corp. (CWS)
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Farrukh Hameed
Founder and CEO
Company data provided by crunchbase