Away · 1 month ago
Keyholder, Domain Northside
Austin: Domain Northside
Full-time
Onsite
Mid Level
$20/hr - $20/hrAway is a company that believes travel makes us better, offering a range of luggage and travel essentials. They are seeking a Keyholder to join their Austin, Domain Northside team, responsible for delivering exceptional customer service and leading retail associates to create a transformative experience for customers.
ConsumerConsumer GoodsE-CommerceLifestyleRetailTravel
Responsibilities
You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
You’ll take accountability for the success of in-store processes and operations
You’ll meet individual KPI expectations and sales goals, while also supporting overall store success
You’ll lead, support, and guide a team of retail associates
You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards
You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations
You’ll partner with store management to assist with marketing events and programming at the store
Qualification
Required
Ability to work evenings, weekends, and holidays
Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
Excellent communicator who is comfortable using coaching and feedback to develop team members
Excellent collaborator with a passion for people; uniting the team to work together
Reliable, effective, and add value to the business
Solution oriented; resourceful with commitment to following through
Experience in delivering best-in-class, exceptional customer service
Accountability for the success of in-store processes and operations
Meeting individual KPI expectations and sales goals
Leading, supporting, and guiding a team of retail associates
Assisting with onboarding new hires ensuring their training enables them to meet customer experience standards
Coaching and giving feedback to team members to support their development
Partnering with store management to assist with marketing events and programming at the store
Benefits
Take care of yourself and your family through our health insurance offerings
Invest in your future by participating in our 401(k) (with a company match!)
Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)
Build your travel uniform through discount codes, product stipends, and giveaways
Give back through company-sponsored volunteer and charitable opportunities
Company
Away
Away is a modern travel and lifestyle brand designed with thoughtful features that solve real travel problems
Founded in 2015
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$181MKey Investors
Wellington ManagementGlobal Founders Capital
2019-05-14Series D· $100M
2018-06-28Series C· $50M
2017-05-19Series B· $20M
Leadership Team
Jen Rubio
Co-Founder and CEO
Melissa Weiss
Chief Marketing Officer
Recent News
2025-11-26
Yahoo! News
2025-10-23
Business Insider
2025-10-09
Company data provided by crunchbase