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Körber Supply Chain · 4 days ago

HR Solution Specialist

Pittsburgh, PA

Contract

Hybrid

Mid Level

3+ years exp

Körber Supply Chain is a company that fosters innovation and collaboration, seeking to empower talents to reach their full potential. The HR Solution Specialist will provide end-to-end customer support, assist in employee life cycle administration, and serve as a subject matter expert for benefits administration and compliance in North America.

LogisticsSupply Chain Management

No H1B

Responsibilities

Serve as point of contact responsible for providing end-to-end customer support resulting in accurate and efficient transactions; assisting with inquiry resolution and providing elevated levels of customer satisfaction

Responsible for providing support to managers and employees in employee life cycle administration: research and/or investigates concerns and makes recommendations that promote positive employee relations

Serves as the subject matter expert that supports the administration of the organizations’ benefits plans and programs in North America and across all Business Areas

Ensures benefit compliance with policies and practices and local, state, and federal laws and regulations, including the Patient Protection and Affordable Care Act (PPACA)

Provided guidance and assistance to employees on various benefit plans and administrative changes

Function as Benefits Administrator for North American benefit programs, such as health insurance, 401(k), STD, LTD, Life and other related benefit programs

Serve as first and second-level support for all human resource related inquiries from North American employees and managers across all locations and Business Areas

Serve as a subject matter expert on plan related issues addressing eligibility, compliance, and annual audit requirements more specifically; reporting requirements for Affordable Care Act (ACA), prepare yearly 1094 and 1095 if requested and partner with HRIS to ensure accuracy

Serve as primary contact for plan vendors and third-party administrators

Document and maintain administrative procedures for assigned benefits processes

Prepare, collect and organize data for 'go to market' assessments

Produce work according to defined standards and policies

Actively drive continuous process and solution improvements

Function as expert for all employee life cycle required administration, including but not limited to creating job offers including pertinent attachments for signature, onboarding administration and termination processing

Escalate questions/queries to HR Business Partners and Centers of Excellence as required. Contact customers directly for complex cases

Develop a comprehensive understanding of HR Shared Services operations, processes, and systems to ensure accurate and timely responses to enquiries, complaints and requests

Identify, research, and work cross-functionally for the employees and managers in a timely manner, working on more than one matter simultaneously and prioritizing urgency of requests

Serves as first point of contact for all human resource related inquiries from North American company employees and managers in all locations and Business Areas

Owner of several Service Delivery Model (SDM) processes

Produce work according to defined standards and policies

Perform archiving, contract, and document management

Qualification

Benefits AdministrationHRIS ExperienceEmployee RelationsSAP SuccessFactorsService NowU.S.Canadian BenefitsMS Office ProficiencyExcel EfficiencyEnglish Language SkillsEffective Communication