First National Bank of America · 3 days ago
Customer Service Specialist - Online Branch
East Lansing, MI
Full-time
Onsite
New Grad, Entry LevelFirst National Bank of America is seeking a Customer Service Specialist for their Online Branch team. The role involves handling customer inquiries, assisting with account openings, and ensuring compliance with banking regulations in a fast-paced environment.
BankingFinancial ServicesFinTechPayments
Responsibilities
Handle customer inquiries via email, messages, and phone calls
Assist customers with opening accounts and Certificate of Deposits using our online platform
Obtain customer signatures on necessary documents and forms
Ensure strict compliance with banking regulations and procedures
Maintain accurate customer accounts and profiles
Perform other assigned tasks as needed
Qualification
Required
Effective verbal and written communication skills
Proficiency in Microsoft Office, particularly Excel and Word
Exceptional interpersonal skills, courtesy, and customer service aptitude
Preferred
Jack Henry 20/20 core experience is a bonus
Knowledge of deposit account opening regulations is a bonus
Bilingual (Spanish/English) is a bonus
Benefits
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
Company
First National Bank of America
First National Bank of America is a bank providing checking accounts, residential, and commercial loan services.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bruce Maguire
Vice President
Recent News
2025-07-29
Business Insider
2024-04-07
Company data provided by crunchbase