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OneMagnify · 1 day ago

Program Administrator

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

OneMagnify is a global performance marketing organization that specializes in brand marketing, technology, data, and analytics. The Program Administrator role involves providing administrative support to the Client Operations - Program Support team, ensuring high-quality service delivery and client satisfaction.

AdvertisingMarketing

Culture & Values

H1B Sponsor Likely

Responsibilities

Support Client Operations - Program Support delivery team by providing administrative support defined by Statements of Work, answering phone calls, email inquiries, conducting appropriate follow up when applicable

Maintain daily tasks associated with varying Service Level Agreements simultaneously

Provide automotive dealer and customer support with strict adherence to client expectations in relation to technical website issues, program qualification clarifications, program data processes, and eligibility verifications

Perform semi-scripted outbound phone call mystery shops to assigned Dealers and Independent Repair Facilities to schedule vehicle services according to provided guidelines

Observe and evaluate the customer service provided by focused audience

Effectively maneuver through various systems, both proprietary and client-owned, simultaneously to deliver solutions of varying degrees

Connect with OneMagnify team members in addition to external customers via phone, email, Microsoft Teams, and on-camera meetings

Apply solution-focused thinking to determine root cause of customer issue, creating cases for escalation when applicable, while maintaining proper follow-through business practices on critical issue cases

Manage contact information within Salesforce Service Cloud

Handle Sensitive Personally Identifiable Information (SPII), including but not limited to social security numbers, customer names and addresses

Facilitate dealer and customer rewards programs, completing financial payouts in various forms dictated by OneMagnify clients

Support OneMagnify’s quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation

Qualification

Customer Service ExperienceMicrosoft OfficeSalesforce Service CloudTechnical CompetencyMulti-taskingPersonable ApproachAutonomous WorkCustomer Service MindsetFoster Company CultureCommunicationDetail OrientedCollaborative Work

Required

One to three months customer service experience

Excellent communication skills, both written and verbal, with proactive follow-up

Motivation to be detail oriented while effectively multi-tasking in a fast-pace environment

Personable and energetic approach with a strong emphasis on customer/colleague correspondence

Advanced skill in Microsoft Office applications such as (but not limited to) Microsoft Outlook, Word, and Excel

Basic level of technical competency to address issues that arise in remote work environment

Ability to work both autonomously and collaboratively while remaining consistently accountable

Customer Service mindset

Foster a good company culture

Preferred

Experience operating within Salesforce Service Cloud

Benefits

Medical

Dental

401(k)

Paid holidays

Vacations

Company

OneMagnify

At OneMagnify, we help transformational brands turn insight into action.

Founded in 1967

Detroit, Michigan, USA

501-1000 employees

http://marketingassociates.com

H1B Sponsorship

OneMagnify has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)

2020 (1)