Devon Energy ยท 1 day ago
IT Customer Support Professional
Williston, ND
Full-time
Hybrid
Mid Level
3+ years expDevon Energy is a company focused on providing energy solutions and opportunities for innovation. They are seeking a Staff IT Customer Support Professional responsible for providing technical support to end-users, troubleshooting issues, and collaborating with higher-level teams for complex problems. The role also involves establishing standard operating procedures and maintaining records for efficient IT support operations.
Developer PlatformEnergyOil and Gas
Responsibilities
Handles increasingly complex technical issues, addresses complex end-user assistance requests, applies broad and basic understanding of systems applications, hardware, client operating systems and desktop applications to ensure efficient support and contribute to seamless IT Customer Support operations
Works under general supervision, troubleshoots and restores routine technical services, applying established processes and procedures to ensure efficient operations and address technical challenges within the prescribed framework
Offers moderate technical support regarding mobile devices, applications, and accounts to end-users, actively addressing and resolving a spectrum of routine IT-related issues and inquiries to ensure seamless functionality and user satisfaction
Provides technical assistance to users by troubleshooting hardware and software issues, employs remote support or on-site visits to effectively resolve problems and ensure optimal functionality and offers rotational, off-hour support for emergency technical assistance
Collaborates with higher-level IT support teams to escalate and address complex technical issues, ensuring effective resolution through a coordinated and streamlined approach to enhance overall IT support service delivery
Reviews support requests through a helpdesk ticketing system, ensuring precise and timely documentation for efficient tracking and resolution of IT support issues
Helps in establishing standard operating procedures when managing IT support requests and incidents, ensuring consistent and efficient resolution in alignment with best practices and organizational protocols for effective IT service delivery
Maintains detailed records of daily data communication transactions, conducts technical diagnostics, consults technical manuals, and interacts with customers to investigate and resolve issues or provide technical support during installation activities
Supports advanced hardware and software inventory management by assisting with tracking and procurement processes, ensuring accurate records, and contributing to efficient inventory control for seamless operations within the organizational IT framework
Qualification
Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education
3+ years of relevant experience, preferably in areas such as Customer Service, Technical Support, and Information Technology or a related field
Oral & Written Communication
Results Oriented
Active Learning
Digital Literacy
Business Acumen
Helpdesk Ticketing System
Customer Relationship Management (CRM)
Troubleshooting
Software Deployments
Hardware and Software Diagnosis
Root Cause Analysis (RCA)
Active Directory and 2 factor Authentication
Mobile Device Knowledge
Issue Documentation and Analysis
IT Service Desk Tools
Preferred
Bachelor's Degree in Information Technology, Computer Science or any other related discipline
Industry experience
Company
Devon Energy
Devon Energy is a leading oil and gas producer in the U.S.
1001-5000 employees
H1B Sponsorship
Devon Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (4)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-12-31Private Equity
1998-06-10IPO
Leadership Team
Clay Gaspar
Chief Executive Officer
Jeff L. Ritenour
Executive Vice President and Chief Financial Officer
Recent News
alleywatch.com
2025-12-16
Company data provided by crunchbase