Wiz · 1 month ago
Customer Experience Manager, East
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $118K/yr
5+ years expWiz is a fast-growing startup focused on reinventing cloud security and empowering businesses. The Customer Experience Manager will engage with strategic customers to deliver business value, ensure robust cloud security practices, and drive revenue growth by fostering strong relationships and guiding customers through their cloud journey.
Cloud SecurityCyber SecurityEnterprise SoftwareSecurity
No H1B
Responsibilities
Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met
Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives
Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value
Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations
Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness
Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz
Qualification
Required
5+ years of experience as a CSM, AE, PM or other customer facing strategic role
Proven track record of working with Fortune 100 customers with cloud-based technology
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
Benefits
Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Company
Wiz
Wiz is a cloud security platform that facilitates collaboration between security, dev, and DevOps teams.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
SoftBank Vision FundG SquaredSalesforce Ventures
2025-03-18Acquired
2024-11-18Series Unknown
2024-05-07Series E· $1B
Leadership Team
Assaf Rappaport
Co-Founder & CEO
Yinon Costica
Co-Founder and VP of Product
Recent News
2026-01-24
2026-01-22
2026-01-17
Company data provided by crunchbase