ServiceNow · 3 weeks ago
Senior Business Operations Manager
Santa Clara, CA
Full-time
Hybrid
Senior Level
$131K/yr - $230K/yr
5+ years expServiceNow is a global market leader in AI-enhanced technology, transforming how organizations work. They are seeking a Senior Business Operations Manager to oversee and optimize IT strategy and operations, ensuring alignment with business objectives and driving continuous improvement.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Strategic Planning: Develop and implement strategic plans and initiatives to optimize IT operations and support the organization's business goals and objectives
Business Process Optimization: Identify opportunities for process improvement and optimization within IT operations, leveraging technology and best practices to enhance efficiency and effectiveness
Cross-Functional Collaboration: Collaborate with key stakeholders across departments to align IT initiatives with business priorities, ensuring seamless integration and support for organizational objectives
IT Governance and Compliance: Understanding of IT governance frameworks, policies, and procedures to ensure compliance with regulatory requirements and industry standards
Performance Monitoring and Reporting: Monitor and analyze IT performance metrics and key performance indicators (KPIs), providing regular reports and insights to senior management to support decision-making and drive continuous improvement
Resource Management: Manage IT resources, including budget, staffing, and infrastructure, to ensure optimal allocation and utilization in support of business objectives
Vendor Management: Oversee relationships with IT vendors and service providers, ensuring alignment with contractual obligations, service level agreements (SLAs), and performance expectations
Risk Management: Identify and mitigate IT risks and vulnerabilities, implementing controls and measures to safeguard data, systems, and infrastructure from security threats and breaches
Change Management: Lead change management efforts related to IT initiatives, ensuring effective communication, stakeholder engagement, and adoption of new technologies and processes
Continuous Improvement: Drive a culture of continuous improvement within the IT organization, fostering innovation, learning, and collaboration to enhance operational excellence and deliver value to the business
Qualification
Required
Bachelor's degree in Information Technology, Business Administration, or related field
Minimum of 5 years of experience in IT management or business operations, with a proven track record of success in driving operational excellence and business value
Strong understanding of IT governance frameworks, best practices, and regulatory requirements (e.g., ITIL, COBIT, GDPR, etc.)
Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels of the organization
Strategic thinker with the ability to translate business requirements into actionable IT initiatives and solutions
Experience with project management methodologies and tools, with a focus on delivering projects on time, within budget, and with high quality
Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions to drive performance improvement
Strong problem-solving skills and the ability to manage complex, cross-functional initiatives in a fast-paced environment
Preferred
Master's degree preferred or equivalent experience
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase