Invitation Homes · 2 weeks ago
Customer Service Representative - Property Management
Roseville, CA
Full-time
Onsite
New Grad, Entry Level
$18.01/hr - $31.21/hrInvitation Homes is a team of more than 1,400 associates dedicated to providing excellent resident experiences. As a Customer Service Representative – Property Management, you will deliver outstanding customer service in a fast-paced environment, assisting residents with various property management tasks.
Home ServicesService IndustrySocial Impact
Responsibilities
Assisting residents in person or over the phone in a well-mannered and professional way
Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
Completing resident welcome calls and emails to help ensure a seamless move-in experience
Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
Reviewing and working through all action items on applicable task list
Qualification
Required
High school or GED
Proven experience in Property Management administration or customer service
Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe
Professional verbal and written communication skills
Problem-solving skills
Ability to handle advanced calls with a calm demeanor
Preferred
Experience using property management software is helpful
Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Company
Invitation Homes
Invitation Homes specializes in acquiring single family homes in situations such as foreclosure or short sale, rehabilitating, leasing.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Invitation Homes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$5.4B2025-08-12Post Ipo Debt· $600M
2024-09-23Post Ipo Debt· $500M
2024-09-09Post Ipo Debt· $3.5B
Leadership Team
Dallas Tanner
Founder & CEO
Greg Van Winkle
SVP Finance & Corporate Development
Recent News
2026-01-08
Company data provided by crunchbase