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ORNL Federal Credit Union · 2 weeks ago

VP Enhancement and Integrations

Oak Ridge, TN

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

ORNL Federal Credit Union is seeking a Vice President of Enhancement and Integrations to lead their application strategy and integration efforts across enterprise systems. This leadership role involves overseeing enhancement initiatives, managing cross-functional teams, and ensuring alignment between technology and business goals.

Customer ServiceFinancial ServicesNon Profit

Responsibilities

Provides executive leadership for application enhancement, integration projects, and automation initiatives across enterprise systems

Advises executive leadership on system capabilities, automation opportunities, and cost-benefit analysis for proposed initiatives

Advises executive leadership on system interoperability challenges, integration opportunities, and enterprise architecture evolution

Oversees and aligns cross-functional teams to execute system improvements, integrations, and lifecycle upgrades

Leads cross-departmental alignment efforts, ensuring IT enhancements and integrations align with business unit needs and enterprise priorities

Manages priority alignment between maintenance, integrations, and new capabilities to maximize business value

Facilitates alignment between internal IT teams, third-party vendors, and business stakeholders during complex integration projects

Partners with business units to evaluate workflow inefficiencies and propose automation solutions (e.g., scripting, API-driven tools, RPA) to reduce manual tasks

Champions modern DevOps practices, and CI/CD pipelines to improve delivery velocity and reliability

Establishes KPIs to measure system performance, automation ROI, and operational efficiency gains

Oversees large-scale project integrations, including scope definition, stakeholder coordination, and execution of technical dependencies

Partners with business units to evaluate process inefficiencies and integration gaps; propose solutions that unify workflows and systems

Ensures smooth integration of enterprise systems post-merger, acquisition, or organizational restructuring activities

Defines strategic roadmaps for application enhancements, automation tooling, and technology partnerships

Standardizes QA/testing frameworks for new releases, updated configurations, and integrated systems

Allocates resources for application administration, including access controls, compliance auditing, and vendor governance

Negotiates vendor contracts and service-level agreements (SLAs) for integration platforms, automation tools, and SaaS providers

Performs other job-related duties as assigned

Qualification

Technology leadershipEnterprise application developmentAPI-driven interoperabilityIntegration platformsAutomation toolsVendor managementBudget planningStrategic thinkingExceptional communicationNegotiation skills

Required

Ten or more years of technology leadership experience, including five or more years managing teams in application development, integrations, or enterprise automation

Extensive experience leading large-scale organizational integrations, such as post-merger IT consolidation and multi-departmental system alignment

A strong background in enterprise application development and cross-functional project delivery, with a proven ability to break down silos and lead integration efforts across business units and technical teams

Expertise in API-driven or middleware-based system interoperability is essential, along with familiarity with enterprise architecture frameworks (e.g., TOGAF) and tools for managing system dependencies

Working knowledge of integration platforms (e.g., MuleSoft, Dell Boomi) and governance models, as well as automation tools and frameworks including RPA solutions, scripting platforms, or low-code integration tools

A proven track record of managing cross-functional teams—developers, QA, analysts, and administrators—in regulated environments is required

Experience aligning enhancements and integrations with business unit needs, particularly within financial services or credit union ecosystems, is highly valued

Working knowledge of banking systems, CRM platforms, and API-driven architecture is expected

Bachelor's degree in Computer Science, Information Systems, or related field