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Raymond Storage Concepts, Inc. · 2 weeks ago

Dock & Door Service Technician

Groveport, OH

Full-time

Onsite

Entry Level

$25/hr - $30/hr

1+ years exp

Raymond Storage Concepts, Inc. is a leading provider of customized material handling solutions. The Dock & Door Service Technician is responsible for installing, maintaining, and troubleshooting dock & door equipment, ensuring customer satisfaction while adhering to safety regulations and company procedures.

AutomotiveManufacturingTransportation

Growth Opportunities

Responsibilities

Complete all required safety training in a timely manner, stay current on all required safety training, and practice safe work habits at all times

Obtain all required certification for operation of applicable equipment to perform work

Meet applicable goals for key performance indicators (Work in Progress, Labor Hour Efficiency & First Rate Fix, etc.)

Maintain company-supplied service van and uniforms in a clean and organized fashion as well as maintaining an accurate inventory of tools and parts

Diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction

For installs, diagnose installation job sites and apply knowledge of functional operation of unit and systems to identify potential installation issues

Perform all service, installations, and scheduled maintenance efficiently and effectively, in line with company procedure

Maintain records of all service work and repairs performed in line with company procedure. Turn in paperwork in a timely fashion, ensuring honesty, accuracy and legibility

Work with service dispatcher and manager to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time

Be flexible with work schedule to take care of Raymond Storage Concepts, Inc. customer’s needs and also to be able to receive ongoing on-the-job training and coaching

Maintain a clean driving record. Drive safely and efficiently from point to point in service area

Communicate and work with the Parts and Sales departments to insure the customer’s needs are being met, and immediately report any potential customer issues that need to be addressed

Maintain a professional demeanor and appearance at all times. Communicate in a professional manner while showing respect to our customers and other company personnel

Demonstrate good judgment and personal attitude, which are essential to maintaining our company’s reputation for results orientated service, goodwill and professionalism

Perform job duties in a variety of work environments due to the diverse range of customers we service. This may include a wide range of temperatures, various conditions, outdoor work, etc

Perform other duties as assigned by manager/supervisor

Qualification

Basic mechanical skillsWeldingCutting torchLift truck operationScissor lift operationD.C. electricity knowledgeA.C. electricity knowledgeMotor control knowledgeHydraulic systems knowledgeCustomer serviceTime management