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Team Velocity · 3 weeks ago

Website Performance Manager | Team Lima

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Team Velocity is a full-service marketing agency serving the automotive industry, providing integrated marketing solutions to OEMs and dealerships nationwide. As a Website Performance Manager, you will own the website relationship, proactively addressing customer needs and driving product retention while enhancing customer satisfaction through effective communication and collaboration.

AdvertisingMarketing

Responsibilities

Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity

Responsible for a full and/or complex account load

Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues

Execute monthly reporting with your customer to ensure a healthy and satisfied relationship

Assess, prioritize, and present new feature requests received from your customers to leadership

Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for

Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency

Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer

Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio

Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer

Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more

Qualification

Digital marketing strategyGoogle certificationsSalesforceWebsite analytics toolsHTMLCSSCustomer service skillsAnalytical skillsRelationship managementMS OfficeCommunication skills

Required

BS/BA in related discipline OR an equivalent combination of education and work experience

2-3 years of progressive and successful experience in retail automotive management OR successful advertising account management experience

If retail automotive management experience, then: Demonstrated understanding of dealership operations

Proven experience and demonstrated ability to effectively work with all levels within the dealership

Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)

Google certifications (Ads, Analytics, Video, Mobile, etc.)

Demonstrated written, verbal, and phone communication, and interpersonal skills

Demonstrated customer service skills and outstanding relationship management capabilities

Highly motivated self-starter capable of working in a team environment

Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven

Demonstrated knowledge in using Salesforce

Demonstrated computer knowledge including MS Office – Word, Excel & PowerPoint

Demonstrated knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics

Solid analytical skills and data-driven thinking

Possess the skills and ability to work independently