STAND 8 Technology Consulting ยท 1 day ago
Director, End User Experience
San Francisco County, CA
Full-time
Onsite
Director/Executive
$90/hr - $130/hr
10+ years expSTAND 8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States. The Director of User Experience is responsible for leading the technology experience for employees, ensuring a seamless and positive interaction with end-user technology and IT support services.
Information ServicesInformation TechnologyIT InfrastructureIT Management
Responsibilities
Own the end-to-end user experience related to laptops, end-user technology, and IT support services
Ensure high levels of user satisfaction through proactive service delivery, clear communication, and continuous improvement
Act as an escalation point for complex or high-impact user experience issues, including executive-level support
Lead the design, deployment, and ongoing management of standard laptop images, application packaging, configuration, and device management settings
Oversee baseline endpoint security controls including encryption, patching, and endpoint protection
Partner with infrastructure and security teams to align end-user technology with organizational standards and risk requirements
Manage, mentor, and develop a team of user support professionals, fostering a high-performance, service-oriented culture
Establish documentation, standards, and best practices for end-user technology and support operations
Monitor support trends and user feedback to identify opportunities for service improvement and operational efficiency
Qualification
Required
10+ years of experience in IT, end-user computing, or user support, including experience in a senior or leadership role
Strong expertise in laptop imaging and deployment, endpoint management, Group Policy or MDM, and application configuration
Demonstrated ability to manage and develop technical support teams
Exceptional interpersonal and communication skills with the ability to engage executive leadership
Strong judgment, discretion, and a service-oriented mindset
Preferred
Experience in professional services, financial services, or similarly demanding environments
Familiarity with modern endpoint management tools and IT service management frameworks
Background in user experience, service design, or operational excellence initiatives
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Company
STAND 8 Technology Consulting
STAND 8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions.
201-500 employees
H1B Sponsorship
STAND 8 Technology Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (3)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Quinn Fillmon
Founder and CEO
Recent News
2025-10-01
2025-01-10
Company data provided by crunchbase