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ChoiceLegal · 9 hours ago

Manager, Document Retrieval

Tampa, FL

Full-time

Onsite

Mid Level

Choice Legal is a successful, growing, medical records retrieval company in the Tampa Bay area. The Manager, Document Retrieval will oversee daily operational workflow, ensuring timely and professional handling of clients' needs while monitoring department heads and staff performance to meet company goals.

Health CareInsuranceLegalMedical

Growth Opportunities

Responsibilities

Work with internal and external resources as needed to gain critical understanding of business operations and systems

Collaborate with department heads on strategic planning to better serve the company’s corporate needs

Document business processes, training procedures and standard operating procedures

Communicate process and/or procedural changes to department heads as dictated per business requirements

Prepare reports to support conclusions and provide possible resolutions/recommendations in accordance with company standards

Ensure compliance with applicable policies, procedures, and internal controls are being maintained

Report monthly productivity numbers to the Director through accurate and consistent maintenance of company reporting systems and dashboards

Maintain quarterly reviews of staff and department heads to ensure applied changes are being complied with, and provide any necessary follow up reports of uncorrected problem areas

Assist in designing tools and models (Excel, PowerPoint, etc) that support and compliment the Operations’ Branch of organization, performance planning, and developmental processes

Attend and participate in management and/or cross-divisional meetings

Handle high level escalations involving reviewing data and identifying trends and opportunity

Perform all other duties as assigned

Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws

Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards

Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary

Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed

Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees

Creating and implementing plan to meet department’s goals and metrics based on workload and client needs

Communicating change effectively and supporting those affected by change

Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management

Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management

Actively participating and successfully conducting annual performance evaluations

Qualification

Discovery LawsStrategic PlanningProject ManagementMedical BillingLegal BackgroundAnalytical SkillsMicrosoft OfficeProblem-SolvingMulti-taskingTyping SkillsSelf-MotivationAdaptability

Required

High school graduate and/or GED equivalent or equivalent job experience

Must demonstrate strong understanding of the organization's goals and objectives

Must be knowledgeable with Discovery Laws and state Evidence Codes

Must have prior technical and/or professional experience managing complex projects simultaneously, in addition to experience in strategic planning

Must have prior work experience in medical-billing, legal, or insurance claims office

Must demonstrate self-motivation and self-direction

Ability to absorb new ideas and concepts quickly

Must demonstrate strong analytical and problem-solving abilities

Ability to learn, understand, and evaluate the needs of each client

Ability to effectively prioritize and execute tasks in a high-pressure environment

Must demonstrate understanding of the internal processes of medical facilities and med-legal terminology

Must be able to multi-task and be able to adapt to change

Must be proficient in multiple software programs, including but not limited to Microsoft Office, with the ability to navigate Excel (formulas, spreadsheet design, etc)

Must be a qualified typist with a minimum of 40 W.P.M

Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time