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Variety Care · 2 hours ago

Patient Service Representative I, Bilingual (67767)

Oklahoma City, OK

Full-time

Onsite

Entry Level

1+ years exp

Variety Care is a healthcare organization seeking a Patient Service Representative I who is bilingual in English and Spanish. The role involves managing patient interactions, scheduling appointments, and ensuring accurate patient information is maintained in electronic medical records.

Health CareMedicalNon Profit

Responsibilities

Receives patients at reception window

Obtains required information/documentation from patient at check in

Obtains financial and family information and updates it for each patient on each visit including, address, phone, insurance coverage, and DOB

Updates information and makes changes as necessary in the electronic medical records

Schedules appointments in electronic medical records

Posts charges and payments at the time of check-out for patient

Verifies any late or open balances and reminds patient of the outstanding balance

Calls billing assistance to help patient with balance owed questions

Accepts payments and assures daily collections are secured

Balances daily transactions

Assures waiting area is good order throughout the day. Calls custodial staff as needed for assistance

Follows HIPAA guidelines and Variety Care Privacy policy and procedure

Assures that office equipment is in good working order. Notifies appropriate staff member if problems arise

Accepts direction from the Practice Administrator or the Physician on staff

Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs

Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable

Performs other duties as assigned

Qualification

Bilingual (English/Spanish)Customer service experienceClerical experienceData entryBasic mathematic skillsWork under stressWork with publicLegible handwritingBasic keyboarding knowledgeCommunication skillsTrustworthiness