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GN Group · 2 weeks ago

Patient Care Coordinator/Hearing Care Professional Trainee (Administrative Assistant)

MT, Great Falls

Full-time

Onsite

Entry Level

2+ years exp

GN Group is a company that values its employees and aims to provide premium service to its patients. The Patient Care Coordinator/Hearing Care Professional Trainee will be responsible for administrative support, patient outreach, and ensuring compliance with HIPAA, while also engaging in training to become a licensed Hearing Care Professional.

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Responsibilities

Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process

Utilize the scheduling system efficiently to maximize testing opportunities in the office

Actively contact current, past, and potential patients through identified sources and track/report appointment results

Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals

Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients

Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts)

Reconcile cash balance and manage accounts receivable and payable, including making bank deposits

Maintain a clean and inviting office and work environment

Engage in training to become a licensed Hearing Care Professional while performing Patient Care Coordinator duties