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Hogan Transportation Companies · 2 weeks ago

IT Help Desk Analyst(Nights)

St. Louis, MO

Full-time

Onsite

New Grad, Entry Level

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients. They are seeking an IT Help Desk Analyst to provide technical assistance to computer users, resolve problems, and oversee the daily performance of computer systems.

AutomotiveLogisticsTransportation

Responsibilities

Resolves more complex and/or high priority problems

Develops training materials and procedures

Oversees the daily performance of computer systems

Answers user inquiries regarding computer software or hardware operation to resolve problems

Enters commands and observes system functioning to verify correct operations and detect errors

Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Trains users, as applicable, regarding software or hardware functionality

Updates Help Desk tickets with appropriate updates on activities and closes tickets with resolution entered upon completion of the job

Participate in after hours on-call rotation to ensure night and weekend crews are properly supported

Reads technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Prepares evaluations of software or hardware and recommends improvements or upgrades

Maintains knowledge of hardware and software through trade magazines and technical manuals or by attending conferences/ seminars

Inspects equipment and reads order sheets to prepare for delivery to users

Modifies and customizes commercial programs for internal needs

Configures systems and setup, both hardware and software

Follows strict IT security policies

Engages in in depth research and troubleshooting to resolve technical issues

Performs other duties as assigned