ICW Group · 2 weeks ago
Supervisor Claims Support
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$68K/yr - $115K/yr
1+ years expICW Group is a well-established insurance company headquartered in San Diego, seeking a Supervisor Claims Support. The role involves supervising and guiding the Claims Support staff, ensuring quality and efficiency in claims processing while fostering team development and compliance with company policies.
Financial ServicesInsurance
No H1B
Responsibilities
Manages a claims support unit in the performance of their daily activities for the Claims Department
Evaluates staff assignments for accuracy, quality and completeness ensuring deliverables are within the established processes and schedules
Conducts audits, establishes and executes controls to assure quality of work meets or exceeds expectations
Appraises and analyzes processes, procedures, and workflows to identify opportunities for process improvements and efficiency
Directs claim support unit projects and provides reporting
Creates workflows and accountabilities specific to the needs of the Claims product
Generates various analytical reports to demonstrate status of projects and/or assignments to senior management
Communicates with insureds and agents with case updates when necessary
Develops and leads a team of claims support staff to collaborate in the processing of claims promptly, professionally, and economically
Communicates Mission, Values, and other organization operating principles to staff
Establishes and maintains the overall work cadence and ensures performance and outcomes strive for excellence in delivery and customer experience
Ensures that the entire team is engaged and that leadership practices in the department encourage development, recognition, and retention
Establishes hiring criteria, on-boarding, and training requirements for incoming staff
Oversees the performance management and development process for the department and performs performance management duties, development planning and coaching for direct reports
Ensures adherence to all Company policies and procedures and compliance responsibilities
Partners with internal stakeholders in preparation and delivery of Workers’ Compensation education and training programs
Directly supervises employees within the Claims Support team and carries out supervisory responsibilities in accordance with company policies and applicable laws
These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures
Qualification
Required
High school diploma or general education degree (GED)
Minimum 1 – 3 years of related experience in a claims support role
Strong understanding of insurance claims principles and practices with direct experience in a support role
Ability to plan, organize, delegate, and develop corporate human resources capital
Excellent verbal communication, time management, and organizational skills
Must be detail oriented and have a sense of urgency for execution
Excellent phone skills
Strong computer typing skills and data entry experience
Attention to detail
Ability to multi-task
Strong prioritization skills
Ability to read, write, and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
Ability to add, subtract, multiply, and divide using whole numbers, common fractions and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to resolve issues and problems that arise
Ability to deal with problems involving several concrete variables in standardized situations
Preferred
Bachelor's degree from four-year college or university in Business Administration, Management, or related field
Prior supervisory experience
Benefits
Generous medical, dental, and vision plans
401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Support you 100%
Company
ICW Group
ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rob deViere
Vice President, Head of Distribution & Marketing
Iva Yuan
Chief Actuary, Head of Reserving, Pricing and Product
Recent News
2025-10-09
Company data provided by crunchbase