Aebi Schmidt USA ยท 3 weeks ago
After Sales Customer Service Representative
Muncy, PA
Full-time
Onsite
New Grad, Entry LevelAebi Schmidt USA is a company committed to innovation and excellence in customer service. They are seeking an After Sales Customer Service Representative to manage outbound calls for selling replacement parts and handle incoming service requests, ensuring customer satisfaction and timely delivery.
Machinery
Responsibilities
Handle inbound phone calls to convert leads into sales
Emphasizes salable features, quotes prices, credit terms, and prepares sales orders, in a timely manner
Works with the team to maintain customer accounts and assures product literature is current
Participates in bids, pricing and proposals generated by the business units
Obtain cost-effective freight rates for quotes and bidding process
Data entry of sales orders
Monitors the production schedule, communicating with the engineering, manufacturing, purchasing, and service departments to ensure customer requirements and on-time delivery are met
Tracks inventory levels to quote accurate lead-times to customers
Process credit card related tasks for sales orders
Maintain warranty log to keep track of warranty orders and costs
Email and fax price quotes and part manuals to customers
Prepare commercial and pro-form invoices for foreign customers
Call vendors for part pricing availability and write up purchase requests
Complete Return Merchandise Authorizations (RMA) and Return Goods Authorizations (RGA) for customer part related issues
Qualification
Required
Ability to read, analyze, and interpret documents
Excellent verbal and written communication skills, organizational skills, and attention to detail
Proficient with Microsoft Office Suite or related software
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Benefits
Vacation/Paid Holidays
Medical Insurance, Dental and Vision Insurance
Company Paid Life Insurance
Company Paid Short Term & Long-Term Disability
Flex Spending Account
401K Retirement Account
Company
Aebi Schmidt USA
The Aebi Schmidt Group is a global leader in intelligent solutions for customers who care for clean and safe infrastructure and cultivate challenging grounds.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Doug Blada
CEO - Airport Maintenance Products
Jeff Lee
Chief Financial Officer
Company data provided by crunchbase