Kentro ยท 17 hours ago
Senior IT Support Specialist / Support Lead
McLean, VA
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expKentro is a company dedicated to innovation and collaboration, seeking a highly skilled Senior IT Support Specialist / Support Lead to enhance their IT operations. This role involves providing advanced technical expertise, operational leadership, and strategic support to ensure excellent user experience and compliance with technology roadmaps.
Information Technology & Services
Responsibilities
Serve as the highest internal escalation point for complex incidents, outages, and requests beyond the Tier 1/Tier 2 scope
Diagnose and resolve advanced issues across Windows, network, security, cloud, and endpoint environments
Support and oversee patching, updates, firmware upgrades, and system maintenance cycles across all critical systems
Configure, manage, and troubleshoot Microsoft 365, Entra ID, Intune, Azure services, IAM controls, and conditional access policies
Support configuration and optimization of enterprise applications and cloud workloads, including O365, Azure, AWS
Coordinate with vendors and service providers to drive issue resolution and system reliability
Build and maintain solutions using Power Automate, SharePoint, PowerShell, and other automation platforms to streamline workflows and reduce manual IT overhead
Create and manage SharePoint sites, lists, automations, permissions, and content structures
Develop and maintain Excel spreadsheets with advanced formulas, data validation, and reporting logic
Evaluate and implement AI-focused tools, Copilot/ChatGPT integrations, and workflow enhancements that improve IT efficiency and business productivity
Administer Windows OS, Azure AD/Entra ID, Intune, Office 365, and security/compliance toolsets (e.g., Purview)
Oversee endpoint compliance, configuration profiles, app deployments, and conditional access enforcement
Monitor system health, logs, alerts, and performance metrics, proactively identifying trends and emerging risks
Support system hardening, patch management, and implementation of security policies
Act as a mentor and escalation guide for IT Support Specialists, helping to develop technical depth and problem-solving capabilities
Assist IT Management with coordination of daily operations, workload distribution, best practices, and process improvements
Provide leadership support as needed during periods requiring additional oversight to ensure uninterrupted IT operations
Conduct cross-training sessions to ensure redundancy across critical IT functions
Lead onboarding and technical training for new IT staff
Contribute to process improvements, documentation, SOP development, and ITSM workflows
Maintain accurate asset inventories, software licensing records, and lifecycle management data
Support compliance frameworks (CMMC, ISO, internal audit readiness, security policies)
Participate in DR, BCP, and security incident response exercises
Ensure all work follows established change management and security approval processes
Qualification
Required
7+ years of progressive IT experience (Support, Systems Engineering, Cloud, or similar)
Demonstrated Tier 3 support proficiency and ability to resolve complex, multi-layered issues
Strong experience with Microsoft 365 ecosystem including Entra ID (Azure AD), Intune, Purview, Exchange Online, SharePoint Online, Teams
Proficiency with Power Automate, SharePoint administration, and workflow/process automation
Advanced experience with Excel (functions, automation workflows, pivoting/reporting)
Strong understanding of identity/access management, security controls, conditional access, MFA, SSO, and cloud administration
Strong troubleshooting ability across Windows OS, networking fundamentals, and cloud environments
Excellent communication, documentation, and customer service skills
Ability to mentor others, influence positive change, and support leadership initiatives
Preferred
Experience in a Team Lead, Senior Engineer, or interim-leadership role
AI or automation-driven systems experience (Copilot, ChatGPT, Power Automate AI, workflow optimization)
Experience with Azure or multi-cloud environments
ITIL Foundation, Security+, MD-102/MD-100, Azure Administrator (AZ-104), or similar certifications
Experience supporting compliance frameworks (FedRAMP, CMMC, NIST)
Benefits
Paid time off
Healthcare benefits
Supplemental benefits
401k including an employer match
Discount perks
Rewards
Education reimbursement for certifications, degrees, or professional development
Company
Kentro
IT Concepts has transformed into Kentro - your center for innovation, excellence, and growth.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase