Buyers Edge Platform · 5 hours ago
Restaurant Account Success Manager
Remotely based
Full-time
Onsite
Entry, Mid Level
2+ years expDinova operates a business dining program with a network of over 24,000 restaurants in the U.S. and Canada. The Restaurant Account Success Manager is responsible for maintaining client relationships, ensuring account satisfaction, and identifying growth opportunities within the Dinova network.
Food DeliveryHospitalitySaaSSoftwareSupply Chain Management
Responsibilities
Ensure the retention and stability of restaurant accounts within your book of business and across the Dinova network
Maintain regular communication with restaurant partners to address service needs, resolve issues, and foster long-term loyalty
Foster relationships with existing restaurant partners to identify opportunities for network expansion
Analyze your book of business to uncover trends and recommend new restaurant locations for the network
Collaborate with sales and account management teams to develop and execute upsell strategies
Monitor and manage the shared Restaurant Services team queue, triaging and resolving incoming partner and client requests
Provide support to TechTouch accounts that do not have dedicated account managers
Escalate complex issues when necessary, ensuring prompt resolution and high levels of client satisfaction
Assist the team in managing private dining requests from corporate clients, prioritizing in network restaurant options
Provide concierge-level service to maximize opportunities and strengthen relationships with restaurant partners and clients
Qualification
Required
Strong relationship-building and communication skills to engage partners and clients effectively
Analytical mindset to identify growth opportunities and interpret performance data
Create and present the 'brand success story' in a way that conveys mutual value between the Dinova and restaurant partnership
Proven ability to manage multiple accounts, priorities, and inquiries in a fast-paced environment
Proficiency with programs such as Excel, PowerPoint, CRM systems
Preferred
Bachelor's degree in business, Hospitality, Marketing, or a related field is preferred
2+ years in account management, customer success, sales, or hospitality management, with a focus on restaurants or foodservice preferred
Benefits
Medical
Dental
Vision
FSA
Company-paid life insurance
401(k) with company match
Flexible PTO policy
Company
Buyers Edge Platform
Buyers Edge Platform is a data-driven supply chain, contracting, and purchasing partner in the food service industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$425MKey Investors
General AtlanticBregal Sagemount
2024-04-08Private Equity· $425M
2019-07-08Private Equity
Leadership Team
Sean Lee
Chief Financial Officer
Jaime Selga
President - Middle East, Africa, Asia
Recent News
2025-10-07
Company data provided by crunchbase