Artisan Council · 1 day ago
Senior Strategic Account Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $100K/yr
4+ years expArtisan Council is a boutique digital marketing agency empowering progressive brands in the constantly evolving social and digital landscape. They are seeking a Senior Account Manager to act as the primary contact for clients, ensuring campaign efficiency and fostering long-term relationships while guiding day-to-day execution.
AnalyticsDigital MarketingSocial Media Marketing
Responsibilities
You will act as the primary point of contact for a diverse set of clients and own the relationship
You will be accountable for the client happiness of your accounts, ensuring expectations are managed, needs are met, and feedback is heard and actioned
You will lead weekly status calls and campaign check-ins with clients and cross-functional teams
You will translate client needs into actionable tasks across internal departments
You will proactively identify growth opportunities for the client and work with key team members to pitch new projects that align with client goals
You’ll become a trusted point of contact for clients, building rapport through proactive communication, problem-solving, and steady guidance across every touchpoint
You will step in confidently to de-escalate potential client issues, providing clarity and maintaining long-term trust
You will own the accuracy, quality, and timeliness of all deliverables across your accounts
You will anticipate any potential roadblocks and proactively lead problem-solving with internal teams
You will deliver top quality metrics that translate to actionable insights related to the clients KPIs
You will own client budgets across retainer and campaign projects, tracking spend, alignment with scope, and flagging opportunities to optimize based on client needs
You will shape the development of scopes of work and pricing proposals for new and ongoing projects, ensuring alignment with client goals and budgets
You will support strategic planning for campaigns – partnering with strategists to build actionable plans and guide execution
You will co-lead brainstorms with key strategists, helping to synthesize ideas into clear concepts, client-facing decks, and actionable next steps
You will comfortably gather and interpret data for competitor, trend, and brand analysis, with the ability to use Google Slides and PowerPoint to visualize data effectively
You deliver top-quality metrics, campaign recaps, and competitor reports using social media analytics tools, translating performance data into compelling insights and next steps
You will keep internal teams aligned and organized—translating client feedback, timelines, and priorities into clear deliverables and next steps
You lead with empathy and structure, utilizing project management tools like Asana and production timelines to assign, track, and monitor the flow of work
You will provide thoughtful context and guidance across creative, paid, and influencer teams to ensure high-quality, efficient execution
You mentor junior team members when applicable, offering support, feedback, and growth opportunities
You will collaborate with Strategists, Directors, and fellow team members to share learnings, align on best practices, and ensure consistency across the agency
You’ll support the key Strategists in identifying opportunities to grow and evolve your accounts, including helping shape scopes and supporting new business pitches
You’re a big-picture thinker who thrives on collaboration, problem-solving, and offering strategic input in dynamic situations
You must be willing and able to travel when needed for this role
You will contribute to the #ACGivesBack program - once a year, you will be asked to train selected non-profits in your area of expertise, utilizing your skills for better
You will contribute to Artisan Council’s Social Channels, by summarizing campaign case studies for social media presentation, as well as contributing key campaign information from your client work throughout the year, to highlight your work on our socials
Qualification
Required
4+ years as a proven account manager, or client-facing role, with a focus on beauty brands, and consumer products
Demonstrated expertise in project management, including delegation, time management, and the use of tools like Asana or similar platforms
Deep understanding of beauty culture, digital trends, and consumer behavior—with a strong pulse on TikTok, Instagram, and other emerging platforms
Proven experience managing social-first campaigns while collaborating with teams to ensure strong performance
Creative problem-solver with the ability to support brainstorms and contribute thoughtful ideas
Excellent analytical skills and experience with tools like Google Analytics, Meta Insights, Hootsuite, Sprout Social, or similar
Proficiency in Google Workspace (Docs, Sheets, Slides), Microsoft Office, and content production tools, with the ability to quickly learn new platforms
Excellent communication skills – clear, professional, and effective across teams and clients
Highly organized, self-motivated, and attentive to detail – especially when working under pressure or tight deadlines
Willing to work flexibly across time zones and go above and beyond when needed
Familiarity with commercial business practices and scopes of work (SOWs) is a plus
Ability to research and organize/synthesize information clearly and cleverly
Benefits
Health, Dental, and Vision Insurance
401K and 401K matching
Unlimited PTO (after first 6 months)
Hybrid and flexible work environment
Commuter Benefits
Additional Training
Annual Company Retreat
Summer Fridays available all year long
Company
Artisan Council
Artisan Council offers marketing, social media strategy, Content production, data analysis and services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2016-01-01Series Unknown
Leadership Team
Leilani Williams
Co-Founder, Senior Partner & Director
Adam Kinnane
Founder & Director
Recent News
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