GI Alliance · 9 hours ago
SUPERVISOR, IT
Downers Grove, IL
Full-time
Onsite
Mid Level
4+ years expGI Alliance is seeking a Supervisor for their IT department. The role involves leading and supporting IT Technicians to enhance productivity and ensure effective operations of the IT infrastructure.
Health CareMedical
Responsibilities
Lead and provide daily guidance and direction to team; primarily IT Technicians
Train and motivate team by providing detailed documentation, checklists, and coaching as required
Ensure help desk tickets are being completed in accordance with IT SOP
Provide backup coverage for System Administrator
Ensure users receive support to resolve issues and provide solutions to repetitive issues
Ensure adequate staffing during business hours and schedule IT technicians for on-call coverage
Provide employee feedback to supervisor on employee performance issues
Attend management meetings, when requested
Provide training for new IT Technicians
Serve as the main contact for any escalated IT issues
Monitor and inspect system equipment/ make recommendations and suggestions for improvement if necessary
Other duties as assigned
Qualification
Required
Diploma from college or vocational school; or equivalence of education and work experience
Pursuit of certification at the systems administration level from Microsoft or Vmware
Four (4) + years providing hardware and software technical support
Excellent people skills
Experience with security, virtualization, storage software and hardware products
Experience supporting or troubleshooting in an IT environment (server, application, or infrastructure)
Solid understanding of Windows Server Products, Unix, and Linux operating systems
Proven ability to diagnose, resolve, and document technical support issues
Strong written and verbal communications skills
Positive, customer-centric approach
Working experience in systems administration or internal IT support
Ability to travel to office locations
Must have valid driver's license and auto insurance; own transportation
Self-managed or need little supervision
Persistence in staying on task to solve technical problems
Flexibility and initiative
Accountability for own schedule and reporting on activities
Company
GI Alliance
GI Alliance provides comprehensive gastrointestinal care services.
1001-5000 employees
H1B Sponsorship
GI Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$25.27M2024-11-11Acquired
2021-03-18Private Equity· $25.27M
Leadership Team
Paul Berggreen
Chief Strategy Officer
Recent News
Company data provided by crunchbase