Leapsome · 1 month ago
Customer Success Manager - North America
New York
Full-time
Hybrid
Entry Level
$88K/yr - $105K/yr
1+ years expLeapsome is an AI-powered people platform revolutionizing HR for modern teams. The Customer Success Manager will lead successful customer outcomes, impact revenue trajectories, and build processes while collaborating with Product, Sales, and Support teams to ensure optimal customer experiences.
Human ResourcesInformation TechnologyInternetSaaSSoftware
Responsibilities
Take ownership to expand the US market with us
Manage a larger portfolio of SMB customers with a focus on scale and automation
Build and maintain meaningful relationships with our customers in order to create an amazing experience across the entire customer lifecycle:
Seamlessly transition from onboarding to long term support
Support customers to roll out additional parts of the platform later and enable them to have the best possible impact by using Leapsome
Proactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals
Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable
Collect new customer requirements and pass information to the relevant internal teams
Qualification
Required
Bachelor's degree
1-2 years of work experience in Customer Success or a customer-facing role (ideally in a B2B SaaS company)
Excellent communication/interpersonal skills
Proven experience navigating difficult client conversations
Good understanding of technology and prioritize based on data analysis
Experienced in stakeholder and expectation management
Strive to provide excellent user experiences and service to customers
Proven track record of being a detail-oriented, team player who has empathy for the customer
Understanding of the SaaS adoption curve - how to drive usage from stage to stage
Passionate about the future of work and continuous learning at work
Heavily aligned with company values
Preferred
Bonus for HR Tech experience
Experience with customer success tracking tools (e.g., Hubspot, Zendesk, Planhat)
Experience working for organizations/start-ups in growth mode
Benefits
Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
Teammates: Join a diverse and international team of talented, smart, and kind people
Feedback and recognition: We value feedback exchange and celebrating successes — big and small
Hybrid model: Enjoy our hybrid model by working from home or in our office with a comfortable work-from-home budget
Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year
Vacation: Take 30 vacation days every year, plus public holidays
Parental leave: Up to 8 weeks of 100% paid parental leave, with an additional unpaid leave option
Competitive package: Competitive salary, benefits, and a pre-IPO equity package
Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support
Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team.
Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness
Wellness: Stay active and healthy with our company-sponsored wellness benefits
Learning and development: Develop your skills with a $2,000 annual development budget and dedicated time for learning
Commuter benefits
Company
Leapsome
Leapsome is the leading People Enablement platform, combining features for feedback, OKRs, employee surveys, and learning.
51-200 employees
H1B Sponsorship
Leapsome has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$60MKey Investors
Insight PartnersGoogle for Startups
2022-03-24Series A· $60M
2021-06-01Non Equity Assistance
Leadership Team
Matthew Bohan
Senior Partnerships Manager
Melissa Kraus
Senior Talent Acquisition Partner
Recent News
Company data provided by crunchbase