Technical Customer Success Lead jobs in United States
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LiveSwitch ยท 2 weeks ago

Technical Customer Success Lead

positionApex, NC
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

LiveSwitch is the world-leading communications platform for small businesses and entrepreneurs. They are seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success, blending product and technical expertise with direct client communication to drive adoption and retention of their products.

Cloud ManagementData IntegrationInformation TechnologySoftwareVideo Streaming
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Growth Opportunities
Hiring Manager
Margaret Froneberger
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Responsibilities

Provide integration support, customer support and lead client onboardings to drive product adoption and expansion of customer accounts
Identify workflow bottlenecks and recommend solutions
Partner with the product team and translate client feedback and data into product improvements
Be accountable for key KPIs including product adoption rate, spend activation rates and client retention and expansion
Drive resolution of technical issues
Improve client retention through product-led initiatives such as product workshops, webinars and training programs
Conduct customer reach outs to discuss product roadmap, new enhancements, training, and upsell opportunities
Develop deep subject-matter expertise in LiveSwitch products

Qualification

Technical skillsCustomer onboardingSaaS experienceCustomer success experienceCommunication skills

Required

3+ years of experience in tech support, implementation and onboardings in SaaS
Bachelor's degree
Track record of results-oriented achievements in customer success
Must have strong technical skills and experience conducting customer onboardings and trainings
Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills
Growth stage or start-up company customer success experience

Company

LiveSwitch

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LiveSwitch is a software help for video streaming and video conferencing.
dateFounded in 2008
location
Surrey, British Columbia, CAN
people-size51-200 employees
web-link
https://www.liveswitch.io

Funding

Current Stage
Growth Stage

Leadership Team

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Jerod Venema
CEO
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Recent News

Triangle Business Journal
Tech company buys downtown Apex building for headquarters
2024-12-20
Company data provided by crunchbase