Milestone Technologies, Inc. · 13 hours ago
Logistics Service Delivery Manager
Dallas County, TX
Full-time
Hybrid
Mid, Senior Level
$127K/yr - $135K/yr
5+ years expMilestone Technologies is a global IT managed services firm focused on driving digital transformation and operational agility. The Logistics Service Delivery Manager will lead daily operations, foster strong partnerships, and ensure service excellence in alignment with client objectives.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Accountability of operations aligned to SOW and customer business objectives
Accountability for engagement resources (performance, career path, leveling, and training)
Process development for delivering services to scope specifications with mechanisms for continuous improvement
Direct Management responsibility for Regional Operations Managers (ROMs)
Client’s primary point of contact for all service/operations questions, employee-related HR issues, and/or financial inquiries
Ensure Operations at the Data Centers are exceeding expectations of the SOW and the local client POC
Identify operational gaps and ensure remedies are put forth for all team deliverables
Participate in weekly service reviews, team meetings, and provide direction to ROMs
Responsible for QBRs by partnering with peer SDMs and ROMs to develop the themes and to facilitate the presentation
Weekly engagement with service stakeholders
Collaborate with the Service Delivery Executive (SDE) on all financial aspects, understanding and managing client needs
Knowledgeable of all clauses on the SOW drafted between Milestone and the Client Manager
Ensure service is meeting or exceeding defined KPI/SLAs and driving improvement in Talent Acquisition
Driving Operational Improvement Activities across the Service
Partnering with talent acquisition (TA) and organizational leadership to ensure hires are done efficiently in line with SOW SLAs
Ensure that the best talent is put forward and hired organization-wide
Responsible for career path, training, and employee development plan
Ensure regular 1:1s with directs across the organization
Lead the annual performance review of team members
Partner with HR on corrective action plans/performance improvement plans
Qualification
Required
A minimum of 5 years of experience in Service Delivery, Operations, Customer Management, or a similar role is required
Recent data center experience is required
Proficiency in Microsoft Word, Excel, PowerPoint, and Microsoft Outlook (or similar Office productivity/collaboration tool)
Ability to thrive in a dynamic, fast-paced operational environment
Strong interpersonal skills enabling you to collaborate with multiple business contacts at various experience levels effectively
Ability to quickly learn and master new technology
Strong decision-making ability
Strong organizational skills with attention to detail and quality
Excellent written and verbal communication skills
Possess and can exhibit deep Logistics knowledge
Preferred
A bachelor's degree in a Technical or Logistics field is a plus
Experience developing and mentoring a diverse team across multiple geographies
Benefits
Annual Bonus
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase