First Advantage · 3 weeks ago
Concierge Specialist
United States
Full-time
Remote
Entry Level
$16.50/hr - $16.50/hr
1+ years expFirst Advantage is a leading provider of mission-critical background screening solutions. As a Health Concierge Specialist, you will manage and support drug and occupational health programs, coordinate services for candidates, and ensure effective communication with clients and internal teams.
Human ResourcesRecruitingSkill Assessment
Responsibilities
Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests
Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics
Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries
Register applicants for appropriate services and ensure successful completion of those services
Data entry of laboratory results, physical examinations and breath alcohol tests
Troubleshooting technical issues related to drug order fulfillment and operations
Qualification
Required
High School Diploma or GED required
Customer focused attitude and mentality with attention to details
Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups)
Excellent time management and organizational skills to handle multiple priorities
The ability to manage multiple priorities using time management and organization skills
The skills to work independently to follow directions as established by company or customer
Are energetic, self-motivated, and detail-oriented
Collaborative team player, comfortable working with diverse individuals both locally and remotely
Willingness to work overtime when needed
Have 1-year Client Service/Support experience
Proficient in reading, writing, and speaking English
Reliable and punctual, with a strong work ethic
Preferred
Associate degree in a related field or 2 years of relevant work experience
Benefits
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
Company
First Advantage
First Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22IPO
2019-11-25Acquired
Leadership Team
David Gamsey
Retired Chief Financial Officer
Recent News
2025-11-25
2025-11-08
Company data provided by crunchbase