Northwestern Medicine · 3 weeks ago
Pharmacy Technician Specialist-Specialty Pharmacy Medication Access, Full-time Days
Chicago, IL
Full-time
Onsite
Entry, Mid Level
2+ years expNorthwestern Medicine is a leader in the healthcare industry, committed to providing exceptional patient care. The Pharmacy Technician Specialist will be responsible for managing medication access and ensuring compliance with pharmacy operations, while also addressing patient needs and coordinating with third-party payers.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Identify, research, and resolve issues and consumer complaints
Check incoming prescriptions for completeness of all required information needed for processing
Possess working knowledge of participating third-party payors and their requirements
Establish and maintain open communication with pharmacy operations analysts regarding third-party billing issues and centralized procurement team regarding ordering and inventory matters
Assists with prescription audits as needed
Educate pharmacy staff regarding third-party billing policies and procedures as needed
Answers and triages patient, provider, and third-party calls to appropriate individuals adhering to phone scripts in a courteous and professional manner
Contact payers for lost medication, replacement, or vacation overrides
Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carriers for all commercial, federal, and state insurance plans
Verify and accurately update patient demographic information in appropriate system(s)
Document patient’s insurance information in appropriate system(s)
Refer and document any clinical questions regarding prescriptions, drug information, or health conditions requiring follow-up to a pharmacist
Utilize case management and pharmacy software systems to schedule prescription refills and adjudicate claims
Coordinate prescription orders accurately and appropriately, including, but not limited to, “ready at” date, time, and shipping/delivery method
Perform point-of-sale functions
Understand and adhere to drug specific Risk Evaluation and Mitigation Strategies (REMS) requirement and identify what is needed for REMS fulfillment. Complete any REMS forms and authorizations required from the pharmacy. Print drug-specific medication guides to be dispensed with prescription when needed
Complete prescription return-to-stock reports in a timely manner to meet compliance requirements
Access, input, and retrieve information on pharmacy computer system to create labels for prescriptions
Possess thorough understanding of the processes and procedures for shipping patient’s medications and can independently resolve any complications
Spend ≤ 5% of time on quality management of the program
Supports the Northwestern Medicine Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network
Responsible for providing access to medications for patients by completing Prior Authorization Requests, co-pay assistance programs, medication assistance programs, and benefits investigation
Coordinates with third-party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines
Directly enrolls eligible patients into manufacturer patient assistance co-pay programs
Initiates and facilitates all drug purchasing for the pharmacy department
Monitors stock levels; evaluates previous purchasing and utilization patterns and anticipates needs
Maintains appropriate drug inventories
Coordinates the receipt of all deliveries, restocks storage areas and rotates stock as necessary
Develops and maintains sources and mechanisms to obtain drug supplies on an emergency basis interacting with local hospitals, pharmacies, alternative vendors, etc
Facilitates all returns and credits of expired or unneeded drugs
Takes appropriate action on drug recalls
Processes inter-department billing. Performs monthly pharmacy unit inspections
Prepares medications and floor stock for delivery to various hospital departments and nursing units
Rectifies with vendors all problems associated with receipt of orders, back orders, shipping errors and incorrect pricing
Maintains purchasing records including invoices, purchase orders, catalogs and historical records
Prepares and distributes purchasing reports for the department
Assists in maintaining the pharmacy technician schedule
Assists in the development and training of new pharmacy technicians
Proficient in performing all duties of pharmacy technician, including sterile compounding of IV admixtures, injections and infusions
Assists in weekly narcotic audits to insure accurate narcotic record keeping
Works with the pharmacy manager or director to identify areas of improvement in the workflow or inventory control of the pharmacy
Qualification
Required
High School Diploma or equivalent
Pharmacy Technician License (IDFPR)
Certified Pharmacy Technician (CPhT) certification through PTCB or NHA
At least 2 years specialized or technical training
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase