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HeiTech Services, LLC · 3 weeks ago

Junior Analyst

Boston, MA

Full-time

Onsite

New Grad, Entry Level

HeiTech Services, LLC has delivered for customers by embodying Honor, Excellence, and Innovation for over 26 years. They are seeking a Junior Analyst to provide administrative, customer service, and operational support to a Federal regional office leadership team, while managing communications and documentation effectively.

Document ManagementGovernmentInformation ServicesInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Screen and manage incoming telephone calls, emails, and visitors for senior leadership, referring matters appropriately and independently resolving routine inquiries

Personally handle a wide range of requests for information from internal staff, other government agencies, and the public, ensuring timely, accurate, and professional responses

Receive and assist visiting officials and interagency partners, providing logistical and administrative support as requested

Respond to inquiries by clarifying needs, gathering relevant facts, and developing solutions based on knowledge of Government operations and prior experience

Coordinate with supervisors, senior leadership, and subject matter experts to develop responses to complex inquiries and remain informed of current policies, procedures, and responsibilities

Establish, maintain, and manage records and files to control the flow of correspondence and documentation for regional operations

Receive, distribute, and track incoming and outgoing mail for regional and remote offices

Create, edit, revise, calculate, retrieve, store, and produce documents such as correspondence, reports, spreadsheets, calendars, statistics, mailing labels, tables, and graphs using Microsoft Office applications

Receive customer requests for additional services, review and edit request forms for accuracy and completeness, and route requests to the appropriate personnel for action

Serve as a designated Timekeeper by reviewing, validating, and correcting employee time and attendance records within an electronic timekeeping system

Coordinate with Human Capital or payroll offices to resolve time, leave, and pay discrepancies and maintain official time and attendance records in accordance with applicable policies

Track overtime usage and provide data to budget and management staff to support fiscal oversight

Safeguard sensitive and personally identifiable information in accordance with applicable policies and procedures

Receive requests for temporary additional or surge services and prepare required documentation for review and submission to designated technical representatives

Coordinate with facilities and other agencies to locate, schedule, and manage shared training and conference room space as needed

Liaise with facility maintenance providers to resolve office space and equipment issues, including HVAC, telephone, lighting, and other technical services

Manage secure access control systems for office spaces, including issuing and deactivating access devices and codes for authorized personnel and visitors

Qualification

Microsoft OfficeAdministrative experienceTimekeeping systemsAccess control systemsCommunication skills

Required

High School Diploma or equivalent

Administrative or clerical experience supporting leadership or program staff in a government or professional office environment

Demonstrated ability to handle sensitive information with discretion and sound judgment

Proficiency with Microsoft Office applications (Word, Excel, Outlook)

Strong oral and written communication skills

Ability to prioritize tasks, work independently, and manage multiple assignments in a fast-paced environment

Able to pass and maintain a background suitability clearance

Preferred

Associate's or Bachelor's degree in Business Administration, Public Administration, or a related field

Experience supporting a Federal or public-sector environment

Prior experience serving as a Timekeeper or supporting electronic time and attendance systems

Experience with access control systems, facilities coordination, and scheduling shared spaces

Familiarity with administrative procedures, correspondence standards, and records management practices

Company

HeiTech Services, LLC

HeiTech Services delivers secure, scalable data processing and information governance solutions guided by our core values of Honor, Excellence and Innovation.

Founded in 1999