The People Concern · 2 weeks ago
Senior Program Manager-Cloverfield
Santa Monica, CA
Full-time
Onsite
Mid, Senior Level
2+ years expThe People Concern is one of Los Angeles County’s largest social services agencies, dedicated to empowering vulnerable populations. The Senior Program Manager will oversee case management and staff for the Interim Housing Program, ensuring high-quality services and effective teamwork to support individuals experiencing homelessness and related challenges.
Customer ServiceNon ProfitSocial
Responsibilities
Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
Promote opportunities to support critical thinking among team members
Provide crisis intervention and triage services
Manage client grievances and ensure timely resolution of client complaints
Work with the Director to ensure that the physical site is well-maintained and safe
Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
Work with management team to provide on call coverage for emergencies
Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
Work within the CES system to ensure most vulnerable are being matched to best fit housing options
Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
Assist with preparing data for reports to funders, and track other data as directed
Responsible for and overseeing internal site auditing of client’s charts
Effectively represent agency at funding partner or collaborative meetings
Provide individual and team supervision, support, and performance evaluations for all direct reports
Co-Facilitate staffing meetings
Ensure adherence to agency policies and procedures
Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Incorporate life skills programming and other milieu and enrichments services into the program design
Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions
Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
Qualification
Required
Bachelor's Degree in Social Work, Psychology or related field
Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed
Minimum of two years' experience providing Case Management services to homeless population required
Skilled in non-violent crisis intervention
Demonstrated knowledge of issues faced by population served
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
Current, valid California Driver's License with an acceptable driving record
Ability to provide some evening and weekend hours to ensure continuity of care
On-call 24/7 a requirement
Proficient in Microsoft Word, Outlook, Excel, and database applications
Able to obtain and maintain CPR/1st Aid certification
Preferred
Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus
At least two years of leadership/management experience preferred in an Interim Housing site preferred
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Company
The People Concern
The People Concern is a provider of advocate for evidence based solutions for inherent in homelessness and domestic violence.
501-1000 employees
H1B Sponsorship
The People Concern has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Kait Peters, MBA
Chief Operating Officer
Alisa Quintavalle
Human Resources Partner II
Recent News
2025-09-21
The Los Angeles Post
2025-08-14
Company data provided by crunchbase