ClearFuze Networks, Inc. · 2 weeks ago
Helpdesk Technician II
Delval Technology Solutions - Onsite
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expClearFuze Networks, Inc. is a leading information technology management company located in Southeastern Pennsylvania, and they are seeking a skilled Level 2 IT Technician to join their Managed Services team. In this role, you will handle escalated support requests, troubleshoot complex technical issues, and work closely with clients to ensure their IT systems run smoothly.
ConsultingInformation ServicesInformation Technology
Responsibilities
Resolve escalated service tickets from Level 1 support
Troubleshoot and support servers, networks, Microsoft 365, and cloud environments
Perform proactive system monitoring and patching
Collaborate with senior engineers on projects and infrastructure upgrades
Deliver excellent customer service with clear, professional communication
Qualification
Required
2–4 years of MSP experience
Strong knowledge of Windows systems, Microsoft 365, and networking
Experience with RMM/PSA tools (ConnectWise, Ninja, etc.)
Problem-solver with great communication and multitasking skills
Preferred
Certifications like CompTIA Network+/Security+ or Microsoft preferred
Company
ClearFuze Networks, Inc.
Whether you need employee onboarding support, stronger cybersecurity, or virtual CIO services, ClearFuze creates custom IT solutions that help growing businesses thrive in Los Angeles and beyond.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Magan LaFleur
Client Success Partner
Company data provided by crunchbase