Universal Orlando Resort · 2 weeks ago
Assistant Director, Digital Production Management
Orlando, FL
Full-time
Onsite
Director/Executive
9+ years expUniversal Orlando Resort is seeking an Assistant Director of Digital Production Management to manage resources and deliver reporting for UDX Marketing and guest experience projects. This role involves leading production teams, ensuring stakeholder engagement, and implementing program management best practices to drive operational excellence and alignment with organizational goals.
Entertainment
Responsibilities
Act as point of contact for stakeholders for Agile Production teams. Responsible for high level stakeholder reporting for execution teams
Direct a critical portfolio of projects & programs in support of UDX Marketing and our guest experience. Responsible for ensuring playbooks and templates are meeting the needs of the owned channels from an execution perspective
Identify opportunities for and direct execution of process improvements and best practices across commercial operations to support delivery excellence
Maintain strong relationships with key stakeholders to achieve robust and sustainable governance model
Responsible for accurate and timely estimation and integration into D&T value stream and M&S workflows
Provide overall leadership to commercial operations structure, approach, and reporting. Work broadly with both Business, Marketing and Technology to ensure that best practice management structure and processes are implemented and managed to drive scope management and on-time/on-budget development and deployment
Drive successful scope and schedule management to hit key milestones and timelines across specific projects/programs
Support and lead agile and waterfall methodologies where appropriate based on project/program scope
Oversee risk management, dependency management and mitigation tracking, inclusive of issue identification, risk assessment and mitigation development and recommendations
Work across digital & technology team to develop, track, analyze and publish project and financial reports, scorecards, and program/project status and performance reports. Create transparency, measurability, and accountability to effectively manage deliveries and hit milestones
Achieve operational excellence and superior results by building & leading a high performing team of project managers, program managers, business analysts and scrum masters to achieve operational excellence to achieve and exceed goals and objectives; team will consist of full-time exempt headcount and contractors
Lead and mentor direct reports/team members in day-to-day management and administration of UDX transformation work
Provide clear decision-making priority management
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Undergraduate degree in marketing, technology, analytics or related fields
9+ years in PMO, progressive transformation and digital/marketing enablement
Expert knowledge of large-scale transformation initiatives
Experience in project team leadership and large-scale program planning and implementation
Expert at stakeholder and partner management
Experience in executive communication, relationship building and decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
Proven ability to maintain a high-level of client service
Strong Financial Acumen
Experience with journey-based, audience-first marketing, e-commerce platforms, operational and analytics data platforms, personalization and content marketing
Excellent communication and interpersonal skills including presentation, influencing and negotiation skills with the ability to work in fast-paced environment with multiple deliverables and ad hoc requests
Demonstrated experience in areas of general management, specifically around team member development, leadership skills, organizational skills, and managing/setting priorities in a fast-paced environment
Demonstrated ability to make effective decisions while working through complex issues, program, and business interest related issues
Well-developed, critical thinking and communication skills (written and oral)
Consistent attendance is a job requirement
Preferred
MBA or equivalent masters degree
Project management certification (PMI or similar) and/or certification in use of specific methodologies such as Lean Six Sigma, Agile, etc
PMI Certification
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase