Allied Universal · 2 weeks ago
Client Account Manager - Public Safety
Frisco, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAllied Universal is a leader in crowd management and event staffing, seeking a Client Account Manager – Public Safety & Security. The role involves overseeing security and public safety operations at high-traffic venues, ensuring safety protocols are met and managing a team to respond to emergencies effectively.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Lead all public safety and emergency response activities across a large, complex operating environment
Serve as the lead authority for escalated safety or security incidents until public safety partners assume control
Oversee emergency action plans, including evacuations, shelter-in-place, missing persons, medical emergencies, and critical incident response
Conduct routine and advanced risk assessments to identify vulnerabilities and implement mitigation strategies
Plan and coordinate emergency drills and joint exercises with fire, EMS, and law enforcement
Maintain readiness for high-risk scenarios such as large crowds, operational failures, or high-profile guest activity
Manage security officers, supervisors, and event personnel, including hiring, training, scheduling, payroll oversight, and performance management
Ensure compliance with safety protocols, post orders, operating procedures, and company policies
Maintain and update operational documentation, including incident guides, security procedures, deployment plans, and emergency reference materials
Oversee equipment inventory, including communications gear, uniforms, access control devices, screening tools, and safety equipment
Maintain consistent visibility and awareness across all operational zones and high-traffic areas
Serve as the primary liaison with client leadership, operations teams, and internal and external partners
Attend operational briefings, planning meetings, walk-throughs, and debriefs
Provide guidance on crowd management, access control, traffic flow, security staffing, and operational risk
Build positive working relationships that promote a collaborative approach to safety and service
Plan and oversee safety and security operations for special events, VIP visits, high-volume periods, and large gatherings
Prepare deployment materials, including staff grids, assignments, access plans, and incident-response instructions
Conduct pre-event briefings to ensure staff understand expectations and emergency procedures
Complete accurate event closeout paperwork, incident reports, and evaluations
Ensure compliance with contract requirements, safety regulations, and organizational policies
Produce timely reports, including incident documentation, injury reports, training records, and operational summaries
Utilize internal systems for staffing, scheduling, billing, and reporting accuracy
Conduct audits of posts, equipment, logs, training records, and overall safety readiness
Qualification
Required
Minimum 3–5 years of leadership experience in security, public safety, military service, law enforcement, emergency management, or large-scale event operations
Proven experience managing teams in high-risk or high-traffic environments
Experience collaborating with public safety agencies and coordinating emergency responses
Prior military (NCO or Officer), law enforcement, fire service, or EMS experience preferred
Professional security certifications (ASIS CPP, PSP, or similar) preferred
Experience in large-scale facilities such as stadiums, arenas, campuses, entertainment venues, or multi-site operations preferred
Familiarity with access control systems, CCTV, screening technology, and emergency communications systems
High school diploma or equivalent required; degree in Criminal Justice, Public Safety, or related field preferred
Must meet applicable state and local licensing requirements
Valid driver's license required
Preferred
Strong command presence and confidence during emergencies
Deep understanding of physical security, emergency preparedness, and risk management principles
Skilled in de-escalation, conflict resolution, and rapid decision-making
Proficient with reporting systems, scheduling platforms, operational technology, and Microsoft Office
Excellent communication, interpersonal, and leadership skills
Ability to work irregular hours, including nights, weekends, holidays, and special events
Ability to manage multiple priorities, complex situations, and a diverse workforce
Demonstrated initiative and ability to meet deadlines in dynamic environments
Professional demeanor with sound judgment and discretion
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance.
Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
Eight paid holidays annually.
Five sick days and four personal days annually.
Vacation accrued at 3.08 hours biweekly (unused vacation paid out only where required by law).
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Allied Universal Corp
2025-11-19
Company data provided by crunchbase