Newfire Global Partners · 3 weeks ago
VP of Account Management
US
Full-time
Hybrid
Director/Executive
$200K/yr - $225K/yrNewfire Global Partners is a global tech advisory and venture-building firm focused on delivery, innovation, and impact. The Vice President of Account Management will oversee the account management organization, ensuring client growth, retention, and satisfaction while connecting client ambitions with Newfire's delivery strengths.
ComputerSoftware
Responsibilities
Serve as the executive sponsor for key accounts, ensuring client goals are understood, achieved, and exceeded
Lead and mentor a global team of account managers responsible for customer success, growth, and retention
Drive account planning and execution, identifying 'land and expand' opportunities and translating them into actionable growth plans
Partner closely with Delivery and Advisory teams to ensure smooth handoffs, aligned expectations, and consistently excellent delivery outcomes
Establish and oversee Quarterly Business Reviews (QBRs) with clients to track value realization, outcomes, and partnership health
Help clients understand the full breadth of Newfire’s capabilities, from advisory and innovation to global delivery
Build frameworks, playbooks, and performance metrics that define and measure account success across the portfolio
Collaborate with Marketing, Finance, Advisory, and Delivery to align client success metrics with company growth and profitability goals
Foster a culture of proactive communication, transparency, and continuous improvement across client-facing teams
Qualification
Required
Senior leadership experience in commercial, operational, and/or growth roles within high-growth B2B tech or digital health
Proven success expanding enterprise accounts through strategy, insight, and relationship management
Experience in account planning, client engagement, and multi-stakeholder growth frameworks
Demonstrated ability to integrate cross-functional teams across sales, marketing, and customer success in a global, remote-first context
Comfort working with venture-backed and joint venture structures, including experience developing strategic partnerships
Data-driven mindset with expertise in CRM, pipeline, and account performance metrics
Strong financial and operational acumen to connect customer success to company growth
Benefits
Medical, dental & vision coverage
Health spending accounts
Voluntary benefits
Leave of absence policies
Employee Assistance Program
401(k) program with employer contribution
Flexible work schedules and time-off policy
Company equipment for all new full-time US-based remote employees
Company
Newfire Global Partners
Newfire is a partner in software development and company building.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen S. Hau
CEO & Chairman
Company data provided by crunchbase