Computer World Services Corp. (CWS) · 17 hours ago
AV Technician (CRS)
Washington, DC
Full-time
Onsite
Mid Level
$59K/yr - $70K/yr
4+ years expComputer World Services Corp. (CWS) is seeking an A/V Technician to provide technical support focused on Audio/Visual event services for the Library of Congress. This role involves delivering full-lifecycle A/V support, including setup, configuration, operation, troubleshooting, and breakdown of A/V equipment for various events.
ComputerInformation TechnologySoftwareVirtual Reality
No H1B
U.S. Citizen Only
Responsibilities
Provide on-demand A/V support for Library events, including setup, configuration, operation, troubleshooting, and breakdown of A/V systems
Support standard A/V equipment such as:
Large monitors/TVs
Speakers and amplifiers
Wired and wireless microphones
Presentation laptops and multimedia systems
Video conferencing devices (Teams/Zoom)
Ensure all equipment is fully functional, tested, and configured for optimal performance prior to event start
Operate A/V systems during events when requested, including switching sources, managing sound levels, and resolving real-time issues
Provide professional “live-event service desk” support for hybrid, virtual, and in-person events
Transport A/V equipment to/from event locations on the Capitol Hill campus and other authorized off-site venues
Support major Library events such as:
National Book Festival (large-scale, off-site)
New Member Seminar (travel may be required)
Communicate proactively with event coordinators regarding timelines, requirements, issues, and logistics
Maintain equipment inventory and ensure proper storage and care
Provide support via phone, email, chat, remote tools, or in-person
Resolve incidents focusing on hardware, software, network access, conference room technology, and Library business applications
Receive, document, categorize, and track incidents and service requests in the Library’s ITSM tool (e.g., ServiceNow)
Perform troubleshooting to achieve maximum first-contact resolution
Escalate complex incidents to support or development teams as needed
Conduct ad hoc database queries or updates as authorized
Respond to questions on system operations, account access, registration systems, and security requirements
Assist Help Desk supervisors by contributing to process documentation, knowledge articles, scripts, and escalation procedures
Provide functional guidance, technical support, and informal training to Level I personnel
Help ensure timely ticket action by all support technicians
Produce or contribute to weekly metrics, trend reports, and quality reviews
Support root-cause analysis and problem investigation for recurring issues
Serve as a task leader during events or high-priority support activities when designated
Meet or exceed responsiveness, timeliness, and reliability requirements as defined
Arrive punctually for all events with adequate setup time
Maintain professional appearance and conduct during all on-site or off-site event activities
Quickly diagnose and resolve A/V or IT issues during setup or live events
Maintain communication logs and A/V service request records in the ITSM tool
Provide regular status updates and incident summaries to designated Library contacts
Qualification
Required
Minimum of four (4) years in customer service or technical support operations, preferably with A/V or event support experience
High School Diploma
Ability to obtain Public Trust clearance
Preferred
Relevant commercial certifications are desired (A/V, ITIL, or CompTIA certifications preferred)
ITIL certification v4 preferred
A/V, or CompTIA certifications preferred
Company
Computer World Services Corp. (CWS)
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Farrukh Hameed
Founder and CEO
Company data provided by crunchbase